#Problem with XA…
5 messages in this thread
Hi,
I have been a faaithful owner of Microbotics for a long time now. With my
1200 system purchased a little over a year ago, I was excited when you
came out with the first commercially available 030 board for it. I bought
it immediately. No sooner did my dealer here have it than I did too.
After 5 different 1230XA boards and 3 different 8Meg SIMMS, I have
finnally had it. I have been telling you guys (Microbotics) that there is
something wrong and you guys just shrug your shoulders. After putting up
with seemingly unexplained gurus, I called Paravision about it…
"Oh, we just fonud a problem with that board two weeks ago…" they said.
EXCUSE ME! I have been telling you about this for months now! I want to
know why my complaints have gone into the big void instead of a growing
pile that should say to the company…. "HEY! Maybe there is a problem
with the XA… maybe we should look into it!"
I understand that problems can be missed but this is rediculous! I will
be sending my board back this week sometime and THIS HAD BETTER WORK! If
not, I will want my MONEY BACK and I will go to GVP!
Signed,
Jonathan Schmidt – On AutoPilot from CompuServe Land
I'm truly sorry you've had such a bad time, Jonathan but I must tell you that
we've sold a lot of XA's both here and overseas and have had very few failures
or serious problems. I know that that doesn't help your particular problem; I
am only telling you this to give you the context of your situation, i.e.,
almost all of the few problems we've had with XA's in the field have been "odd"
situations that are difficult to diagnose because they resulted from particular
interactions of equipment/motherboards/setups that were unique to the owner.
There is one issue of a particular type of buffer chip (which we have replaced
on recent production) that was less tolerant of a noisy motherboard –and that
only affected a small group of owners.
What did the technicians tell you was wrong with your board?
–Redmond
Redmond,
I told them about my repeated problems with mysterious gurus. They
asked about three chips on the board and what the number was on top.
They said that they fonud an "echoing" problem os something to that
effect caused by these chips. They said that they replaced the chips
a couple weeks ago and that this solved all memory addressing
problems. Is this what you were talking about?
I'm really hoping that this will take care of the trouble. This has been
a nightmare!
Jonathan Schmidt – On AutoPilot from CompuServe Land
Jonathan: if your board is still in the shop; EMAIL me your RMA number and I'll
check on it for you personally.
Regards,
–Redmond
I'm truly sorry you've had such a bad time, Jonathan but I must tell you that
we've sold a lot of XA's both here and overseas and have had very few failures
or serious problems. I know that that doesn't help your particular problem; I
am only telling you this to give you the context of your situation, i.e.,
almost all of the few problems we've had with XA's in the field have been "odd"
situations that are difficult to diagnose because they resulted from particular
interactions of equipment/motherboards/setups that were unique to the owner.
There is one issue of a particular type of buffer chip (which we have replaced
on recent production) that was less tolerant of a noisy motherboard –and that
only affected a small group of owners.
What did the technicians tell you was wrong with your board?
–Redmond