CompuServe Thread

Amiga User Forum · CDTV

#Received my CD32

8 messages in this thread

#129770From: Andrew ChristieJan 30, 1994 1:05 AM

Hi James, Why not just call Commodore and confirm what the dealer told you?

#129980From: James R. OllickJan 31, 1994 11:51 PM

Have you ever tried to get in touch with C=? I have and it is not a pretty sight. You are usually told by their ARU (which messages havn't been updated in a long time) that all their reps are busy, if you need additional help, call back another time. I had tried this for a couple of weeks and gave up. The unit kept freezing up so I sent it back today. We'll see if the replacement has a warranty card and proper styrofoam. Jim R. Ollick Using AP from Bergenfield, NJ

#130012From: Dale LarsonFeb 1, 1994 5:25 AM

You aren't supposed to call Commodore in West Chester with service problems. There aren't any service people there. No wonder you were on hold so long 🙂 You are supposed to start by calling your dealer, then… (I forget the name of the people who contract fo C= service or I'd give it to you…) — Dale L. Larson, Intangible Assets Manufacturing — INTERNET:dale@iam.com

#130019From: Steve Bennett/SYSOPFeb 1, 1994 8:48 AM

SMG I think the # is 800-448-9987 but I'm not sure. SMG has uploaded a couple of files to the libraries here (keywords warranty and/or SMG) that describe how to get hold of them.

#130064From: James R. OllickFeb 1, 1994 7:33 PM

> You aren't supposed to call Commodore in West Chester with service > problems. There aren't any service people there. No wonder you were on > hold so long 🙂 > You are supposed to start by calling your dealer, then… (I forget the > name of the people who contract fo C= service or I'd give it to you…) > — Dale L. Larson, Intangible Assets Manufacturing > — INTERNET:dale@iam.com You are correct, but I got the same response calling their Gold Service number. Jim R. Ollick Using AP from Bergenfield, NJ

#130072From: Ben A LottFeb 1, 1994 8:27 PM

Keep in mind that C= USA hasn't shipped CD32s yet, all of the units currently circulating are imports. Ben, Leigh's Computers

#130209From: James R. OllickFeb 2, 1994 11:03 PM

> Keep in mind that C= USA hasn't shipped CD32s yet, all of the units > currently circulating are imports. > Ben, Leigh's Computers I figured that, at least it had an FCC ID number on it and it was NTSC. I hope the replacement works ok. Jim R. Ollick Using AP from Bergenfield, NJ

#130089From: Andrew ChristieFeb 1, 1994 10:29 PM

I have tried getting in touch with C= and I've never had much problem other than being put on hold, but you get that everywhere. Well, good luck with you CD32. Hope you get a good one soon.