CompuServe Thread

#Memory HELP!-THANKS

8 messages in this thread
#28959From: JAY GREENBERGJan 5, 1989 9:47 AM
Hey Dean, good news! I changed chip U54 (now deceased 😉 and it works perfectly, you were right on the money. I hope this ends my memory woes! Wanted to tell you something though, I spoke to a friend who happens to have a 1000 with an Insider in it. He said "you know, I've had that board in the 1000 for about 2 years and I FORGET that it's in there sometimes!" Now isn't that your idea of a perfect memory board, one that you never see, hear, smell or touch. And one that you forget you even have! Just wanted to let you know how it turned out, thanks again. -Jay
#29050From: Dean BrownJan 5, 1989 10:21 PM
Jay, Glad to help. (also glad I pointed you to the right chip) <whew> I've heard the same comment many times about the Insider. I'm happy that the board is as solid as it is, since I use it all the time in my own A1000. (and forget about it as well) -Dean
#29081From: John DraperJan 6, 1989 12:10 AM
Jay, I used to own Insider serial numbe 1, and I felt the same way about it. matter of fact, I have heard that same comment from virtually every Insider owner. -larry
#29207From: JAY GREENBERGJan 6, 1989 8:38 PM
Larry, pats on the back aside, why is it that the Insider REMAINS the number one choice for 1000 owners. Of course we all (Amiga Forum Members) know the reputation Dean has as being one of the top (sorry Dean, THE top 😉 designer of memory systems, but even those who have never been 'here' know that the Insider is ROCK SOLID. Must be word of mouth because EVERY 1000 owner I've ever known or spoke to knows this. I have become aware of the problems facing 500 owners who need to expand their system, the problem is very frustrating because now you have things hanging off the side, underneath, inside, outside and all around! Now something goes wrong, not something definitive, but something a little flaky that you notice. Well, which thing is it? GOOD LUCK trying to track it down, you may NEVER find the cause and you may end up giving up. I have reached that point, unfortunately, and I will be selling or trading in my 500 for a 2000 (YEA!) -Jay
#29214From: Dean BrownJan 6, 1989 9:45 PM
Jay, Thanks, I can always use a good plug! ;^) Now if I can only find someone to deflate this somewhat swelled head….. <grin> -Dean
#29218From: John DraperJan 6, 1989 10:14 PM
Jay, Well, the solidity of the Insider is enough, in and of itself, to warrant high praise. Other memory boards were solid too, but there is more to it. Many boards were SOTS (Slap On The Side0 types, and would not work with other expansions, or would be a little flaky. While the Insider had the same problem, it was to a smaller degree. Insider, as far as I know, was the only expansion to work with the Sidecar. Support is another issue. Any time I heard about someone having a problem, I had no hesitaion in telling them to call Michigan Software. They invariably provided top-notch, friendly support, and in fact often went well out of their way to make sure the customer was satisfied. Support from many other expansion makers was haphazard or nonexistent, and in at least one case, nothing but pseudo-technical mumbo-jumbo mouthed by a salesman. It was also, at the time it came out, well below the competition in price. Combine all this, and I don't think there's any doubt that it is one of the best expansion deals in the A1000 market. The only real problem now is the shortage of DRAMs. -larry
#29364From: JAY GREENBERGJan 7, 1989 11:09 PM
Larry, I believe you are correct, in that the solidity of the product is not the sole means by which it should be judged. Technical support can sometimes alleviate many many problems that the novice would face, but, also the attitude of the company in dealing with their customers can sometimes make or break a product, as we have seen before. My fear in using SOTS type expansion is not the total incompatability of the boards but rather, as you said, it working "a little flaky". That is more frustrating than out and out not working at all because, as I said, you may NEVER find the cause or the cure. Having been through this first hand I can tell you it's no fun, sort of diminishes your 'trust' in the machine because you never know how, when, or why this thing is flaky. Sounds funny to use the word trust, but I think you know what I mean. -Jay
#29396From: John DraperJan 8, 1989 12:29 AM
Jay, Yes, it's an amazing thing, this radical idea of producing a good product and then supporting it with knowledge and courtesy. I don't know what the world is coming to, when companies that do it right can actually survive. 🙂 Agreed about the general flakiness. It's far worse than not knowing what the problem is. -larry