CompuServe Messages

#GVP

    20-Apr-95 02:02:25
Sb: #GVP
Fm: Dan Darlington 71564,1216
To: Paul Higginbottom 75147,3724
Paul, Golly gee, Paul, I guess I don't, of course running a successfull consultancy for ten years probably doesn't count for being in and running a business in your eyes. One thing that I have learned over the last ten years is that you can have all of the product you want, but if you don't support it, it is really easy to go the he!! in a hand basket. What is interesting to me is that the assertion that in selling more than NewTek is a good thing, please tell me why NewTek is still here and GVP is gone … the difference is that NewTek supports their products and GVP did not. GVP failed because they lost sight of who their market actually was, not just the potential new users, but the users who made their market viable, the people who bought from them in the past, who upgraded their machince to take advantage of their accelerators and controlers. Yes Paul, they abandoned the people who made it possible, and when they stopped supporting their products in any cognizant manner, with the exception of one lousy tech who didn't know anything about Amiga outside of his own products, in the AmigaVendors fourm which reaches approximately only 4% of the Amiga ownership world wide, it is no wonder that they failed. They shot themselves in the foot, we watched them bleed to death, and at any time they could have stopped the bleeding and found healing. Support is what makes or breaks a company. If you scimp on that receipe, you deserve to fail. If I stop supporting my customers (existing base) then I too deserve to fail. muv — AutoPilot vs 1.80 from Mpls/St. Paul Daniel A. Darlington c3ltd@winternet.com