#GVP
3 messages in this thread
Paul,
Golly gee, Paul, I guess I don't, of course running a successfull consultancy
for ten years probably doesn't count for being in and running a business in
your eyes. One thing that I have learned over the last ten years is that you
can have all of the product you want, but if you don't support it, it is really
easy to go the he!! in a hand basket.
What is interesting to me is that the assertion that in selling more than
NewTek is a good thing, please tell me why NewTek is still here and GVP is gone
… the difference is that NewTek supports their products and GVP did not.
GVP failed because they lost sight of who their market actually was, not just
the potential new users, but the users who made their market viable, the people
who bought from them in the past, who upgraded their machince to take advantage
of their accelerators and controlers. Yes Paul, they abandoned the people who
made it possible, and when they stopped supporting their products in any
cognizant manner, with the exception of one lousy tech who didn't know anything
about Amiga outside of his own products, in the AmigaVendors fourm which
reaches approximately only 4% of the Amiga ownership world wide, it is no
wonder that they failed. They shot themselves in the foot, we watched them
bleed to death, and at any time they could have stopped the bleeding and found
healing.
Support is what makes or breaks a company. If you scimp on that receipe, you
deserve to fail. If I stop supporting my customers (existing base) then I too
deserve to fail.
muv — AutoPilot vs 1.80 from Mpls/St. Paul
Daniel A. Darlington c3ltd@winternet.com
Tell me this then,
when you have sold all of your customers or at least saturated the market
for your product, how the he!! can you keep the doors open and pay the
people providing this support?
MOS via Autopilot & Amiga
Jim,
Under no circumstances has anyone in the Amiga market saturated or sold all of
the potential customers. If you build them someone will buy, and if they buy,
they have the right to expect support and access to that support. GVP had an
automated voice mail system that would not take messages. I explored that
voice mail system twice and spent the better part of 20 minutes of long
distance time discovering that fact. Their fax machine, more often than not
did not pick up and answer and when it did, I could never complete a
transmission due to dirty and noisy conditions. Finaly, I found some one here
that was able to help me. As for your question, customers are customers. They
will either be yours, or if you don't meet their needs, they will go somewhere
else and shop there.
muv — AutoPilot vs 1.80 from Mpls/St. Paul
Daniel A. Darlington c3ltd@winternet.com