AmiBack upgrade
IDI *is* supporting Moonlighter's products: AmiBack, AmiBack Tools &
Tapeworm. "Ongoing" items are being looked in to. Items that have
ben reported and confirmed as bugs will be addressed in both minor
and major upgrades of all three packages.
Since I officially work for the retail part of the company, I am
unfamiliar with specific problems. If you wish, please email me a
description of your problem including what program, systm
configuration and product version number and I will see what I can do
to help you.
IDI's decision on product support was purely economic. They are a
small company with the programmers also doing tech support. Many of
the "tech support calls" were easily answerable by reading the
manual. We also had a number of people who attempted to get tech
support for non-registered products, "friend's copies" and the like.
IDI wanted to take more direct control over who received extensive
tech support.
I will check, but I do not remember *all* tech support being charged
for. I thought that there was a period of 30 days or so that tech
support was free. I might be wrong…I was not in on the decision.
Finally, I want to emphasize that I am not accusing anyone of
"frivolous" tech calls, piracy or anything. I am just reporting what
I was hearing by listening to the phones.
Again, please email me with a description of the problem and I will
see what I can do. (Also, please include the product serial number
in private mail.)