CompuServe Messages

Bruno, I think the way a message is presented is at least as important as the content. A message that starts "Hey, your product is a total piece of crap because . . ." is not as likely to get a productive response as "Can you help me understand . . ." Software vendors and developers (I'm one too) are people. In general, they have feelings, they work very hard, and are proud of their efforts. No matter how hard they try to put out the best product possible at the lowest price in the qucikest time frame with the best support for a broad range of skill levels, some people just want to bash them. Hey, the money isn't that great to put up with too much B.S. Any program as complex as Imagine is bound to have a few bugs- jump on the ACAD forum and read a few 3DS horror stories, or for that matter, the forum of any vendor making a semi-serious application. In addition to those, note the numerous, trying questions from people who didn't RTFM (read the fine manual). Even though these questions are bound to annoy the support folks, they answer most of them graciously, except maybe the ones that start with "Hey you scumbags, this program is total garbage. It won't . . . Your company is a fraud . . . etc. ad nauseum Trying to start a flame war with the people who are trying to help you is seldom a good idea. Submitted for your consideration, Ed