CompuServe Messages

-Eric- Some of us have had other problems in getting AniPro to work with the regular ATI VGA Wonder board. Indeed, the ATI people told me that they had to put together a special VVESA.COM to interface with AniPro. But this is not the end of it. A number of us have been having problems with mouse movements leaving behind a trail of noisy pixels. These have been encountered by people using different computers, and in my case, persisted when I switched to an Orchid video card. My clone is a major brand (Northgate), and they went to a great deal of trouble searching for anything in the computer which might have been at the root of the problem. It is perfectly obvious to me that there *is* a problem in AniPro's implementation of Vesa. It works for most people but is evidently querky and insufficiently resilient and robust. No doubt it is difficult to apportion the blame for these malfunctions within the menage-a-trois of the Program, the Video board, and the Clone, but it seems clear to me that Autodesk is a contributor to the problem. Worst of all is the treatment I have received from Autodesk when advising them of this problem on compuserve. I uploaded a .GIF image of the problem together with a complete listing of computer statistics, settings, config contents, etc, plus a list of what I had tried to correct it. This was ignored. I uploaded a second message a few weeks later, simply asking 'look, if this situation is hopeless, please so advise me so that I may decide whether I should upgrade the computer. —-Dead silence. A voice phone complaint of the problem I made later was equally unproductive It really is discouraging when a company won't *come clean* concerning glitches when theu arise. I am amazed and discouraged that Autodesk should behave in this way. Stephen