CompuServe Messages

A2386 PC Color-blind

    21-Jan-93 03:17:19
Fm: Eugene Cottle 74007,653
To: Greg Givler 76702,647
Thank you *VERY* much. You could restore my faith in Commodore. I had a problem with the graphics when I first bought my A2088 several years ago. I fought with customer support until my 90 day warranty ran out. Sometime later I finally found an Amiga authorized service center which took my project on out of the goodness of their hearts. In the end, about a year after I bought the BB, this service center gave me a more recent version of JANUS. It fixed the problem. I always thought it curious that C= never would acknowledge the bug, or make any effort to try to help me, but they did manage to get it fixed in the next release. It left me a bit disillusioned with Commodore. Your response makes me feel much better. It is just one of several evidences I have seen that Commodore is taking customer support more seriously. If there is anything I can do to help you reproduce the problem, such as more detailed information on my system setup, please let me know. Also, I spent considerable time myself trying to figure out exactly what the problem was. If you would like to know any more details, I would be happy to give them to you. Thanks again.