A2386 PC Color-blind
21-Jan-93 03:17:19
Sb: #31471-A2386 PC Color-blind
Fm: Eugene Cottle 74007,653
To: Greg Givler 76702,647
Thank you *VERY* much. You could restore my faith in Commodore.
I had a problem with the graphics when I first bought my A2088 several
years ago. I fought with customer support until my 90 day warranty ran
out. Sometime later I finally found an Amiga authorized service center
which took my project on out of the goodness of their hearts. In the end,
about a year after I bought the BB, this service center gave me a more
recent version of JANUS. It fixed the problem. I always thought it
curious that C= never would acknowledge the bug, or make any effort to try
to help me, but they did manage to get it fixed in the next release.
It left me a bit disillusioned with Commodore. Your response makes me
feel much better. It is just one of several evidences I have seen that
Commodore is taking customer support more seriously.
If there is anything I can do to help you reproduce the problem, such as
more detailed information on my system setup, please let me know.
Also, I spent considerable time myself trying to figure out exactly what
the problem was. If you would like to know any more details, I would be
happy to give them to you.
Thanks again.