CompuServe Messages

I'm sorry. I'm missing something. (questioning look on face) Your dealer sold you a 3DSr1 and wouldn't help you upgrade to 3DSr2? Or 3DSr2 was readily shipping, but your dealer sold you 3DSr1 because he wanted to clear his stock in the backroom? In either case that dealer needs to be reprimanded. As long as you have original 3DSr1 diskettes, I don't understand how anyone would accuse you of using an illegal copy of the software. Therefore, you should have had no problem upgrading to 3DSr2. If you opened your 3DSr1 and found the plastic/foam pack open or found what looked like non-Autodesk (black/purple label) disks, you should have confronted your dealer immediately and asked for an exchange. As for trying to get help from Autodesk and being accused of copy software illegally, I have to ask who at Autodesk you spoke with? You should also have had a registration card in the package. If you filled it out and sent it in, you should come up in our database. It also lists your serial number. If you want help, I can try. Here's what I need. Did, or do, you have original disks? Do you have your registration card? What is your software serial number? (should start w/ 660-??????) Who is the dealer who sold you this? Do you recall which Autodesk department you asked for help? , or the phone number you called at Autodesk? Send this to me via mail, and I'll see what I can do. Bob Prokopp – Supervisor Product Support / Autodesk, Inc.