CompuServe Messages

JM-what has happened to good tech support? I'm sorry for not getting back to you sooner but I spent all weekend trying to resolve a bug in Excel running on Windows for workgroups that MS says doesn't exist. Now they say it was fixed in a maintenance release! You got similar bad advice on your Magni. Let's start from the top. Neither the Magni producer nor Producer PRO replaces the VGA card. The original VGA Producer can only derive its input signal from the VGA card's RAMDAC. This RAMDAC must be of a compatible type on supported VGA cards. The PRO (for academic info only) also derives it's signal from the VGA card via the feature connector OR the RAMDAC. Both Magni cards reside in an extra 8 bit slot. In all cases you always hook up the VGA monitor to your original VGA card as usual. The video(NTSC) in and out come from the breakout cable on the Magni. You should return the director software and manual as it won't work with your card. Next time you call Magni ask to speak to Fred Couger. Make sure he knows you're using the VGA producer and not the Pro, give him the serial # . Many times new techs are not aware of earlier cards and their special limitations consequently they give inaccurate tech support. Part of your confusion is that you probably have the wrong manual describing the product installation. Maybe you could have done it cheaper with the PRO but now you have almost all you need to get rolling, just get the right VGA card with the right RAMDAC and you'll be in business.