User interfaces
Yeah, yeah, we've all got a hard life. Developers get to live with "dealers"
who demand no-charge, unmarked copies of programs before they'll sell it to
anyone, yet won't bother to send you any proof that they're a dealer, and
customers who want every imaginable reduction: educational, non-profit, and GSA
discounts, free demo disks.
Customers and dealers who call to "brain-pick" because they don't understand
the difference between AD Pro, Imagemaster and ICP, or what CrossDOS does, or
how to archive files, who expect me to tell them which 3D program is best, on
my dime… or who order at 3:30 on Friday afternoon and want overnight
delivery.
Distributors who ask for 30 days but pay in 90 if they feel like it, who'll
sweep the floor to fill boxes to get return credit, who want an "exclusive" in
Lower Slobovia if you let them duplicate the product themselves…
I certainly understand that dealers get their share of fun, too. I'm sure
you've never had a customer walk away unhappy, or that an order shipped late,
etc.
Please, take a moment, start from scratch, give ICP a new interface. After you
do, I'll start asking for features, and you can try to add them in a
consistent, friendly way. I'd be happy to simply add (or decide to eradicate)
those things you can do with ICP right now. I hope you can do this clearly
enough so that Forrest can understand, or you'll hurt my sales.