CompuServe Messages

You will not hear from Autodesk because that is not the proper channel for 3D Studio support, you dealer IS. I suggest you call him/her, or any other authorized Adesk Multimedia dealer and have this lock problem, and other issues taken care of. If you have technical/procedural questions, I suggest you post them here, because most dealers do not know as much about the software as many of the folks who frequent the forum, and a couple of Adesk tech folks watch this forum. You'll generally get a response in 24 hours. That's excellent support, better than you'd get from any underpaid, poorly trained tech support drone at other software companies. I'm not defending Adesks support philosophy, but this forum is better than anything else in my opinion. I don't know why you have to pay $500, nobody is forced to upgrade for any reason. You should be getting the same support from your dealer whether you have R1, R2, or R3. If you don't, get a different dealer, yours sucks. BTW, Release 3 is SOOO much better than Release 2 in so many ways, that the $500 is one the best deals you'll get in software this year. I'm not a dealer, but I use 3D Studio to make my living, and I wouldn't consider R2 competetive anymore. That's computers for ya, 18 month obsolescence plan <g>.