CompuServe Messages

Dave, Autodesk Product Support is listening. If you would like to post a specific question, we'll be glad to answer. If it turns out that you have defective materials, as mentioned by John Tissavary, you will need to contact your dealer for the confirmation of your problems. The dealer can take care of the problem for you. As far as the upgrade issue, I can understand your feelings. Our upgrade policy may not be for everyone. Did you have the sense that you were entitled to a free upgrade? Dave Byrnes is correct that there is a period of grace when a Rel2 purchase is close to when Rel 3 ships. In this case, a purchase of Rel 2 between Aug 1, 1993 and Jan 1, 1994 merits a free upgrade. Hope this helps. Nik, Brian, & Jonas.