CompuServe Messages

Don, The repairs were handled just like any other owner-caused problem. But this isn't the real question. People have been sold 500's thinking that at a future date they can have their 500 upgraded to 1 meg chip by an authorized dealer without voiding their warranty. They think this because they have plenty of friends who have already done it with no hassle, no voided warranty problems. When they tell their friends what happened then the friends come back to us wondering why when they had an upgrade done by an authorized dealer their warranty is now void. Why should we have called CBM or our rep? I didn't call them when I received materials telling how to upgrade 4.1 motherboards to 4.5 either. As I and several other techs here have stated, we received tech information from Commodore telling us how to upgrade both the 500 and 2000 to 1 meg Agnus. Nothing was said about this voiding the warranty of a customer's machine. Can I now look forward to hearing from CBM next month that the motherboard upgrades I have done now void the customer's warranty? I'm sorry, but unless CBM can justify this on technical grounds – and I really doubt this- I can only believe that they are trying to cripple the 500 to force people who want to do video to buy the 2×00 or 3000. I have probably upgraded in excess of 150 500's in the last 2 years and I have never, ever had a problem with one. I think it is too late for CBM to try and get the horse back in the barn on this. He's long gone. Greg Greg White / MicroSearch 72230,1617 We listen to our customers..carefully