CompuServe Messages

24x .FLC

    13-Oct-92 12:01:24
Sb: #24743-24x .FLC
Fm: Eli J. Boyajian 75410,751
To: Jaime Pirnie [Diamond] 75300,3673
Jeff, Please reread Chris Edgington's [Panacea] msg of 10/10. In it he states that the drivers are beta. And…with the exception of an agreement, 24x owners are essentially beta testers – there are problems with the drivers and users are reporting them. I'm unconvinced that the drivers furnished with the board work as you contend, especially in light of your offer to supply replacements and Panacea's upcoming release of Turbo-DLD. Attempting to deflect sometimes hard and tough criticism by labeling it as jumping to conclusions or exhibiting malice is disappointing and irrelevant. I can appreciate that the market for these types of products is fierce. But along with the rewards for beating out a competitor may come the reality that all the pieces don't work. If Diamond, Panacea, and whoever else, could muster as much effort into fixing the problems in a timely manner, then I think everyone would be satisfied. Eli.