CompuServe Messages

Eli, While Chris is a Panacea employee, he has no way of knowing what the whole company is doing any at given time (that's more my job). So, let me clarify a few points: 1) Diamond is NOT shipping beta TurboDLD software. They are shipping a 24X specific version of our released DLD386 software. This custom driver supports rendering at 16 and 24 bit resolutions. Chris was working on TurboDLD and so was not aware that another of our programmers had done this work. 2) The reason you had problems with our commercial software in the higher resolution modes of your 24X was because our release software does not currently fully support the 24X – partially because Diamond has already been given software to provide the support with, and partially because we are working hard on TurboDLD, which will provide full support for the 24X, including support for 16 and 24 bits in the display modes of AutoCAd and 3DS (although it doesn't do much for the latter in display mode, only in render mode). 3) Chris made an offer that I firmly back him up on, namely you may return the Panacea software you purchased for a full refund. Send the software it to my attention with a copy of your receipt, and I will make sure you get an immediate refund – including all your shipping expenses. All of us at Panacea want to make sure our customer are happy with our software, whether they purchased it from us or got it from an OEM of ours. You can send it to: Jake Richter, President, Panacea Inc., 24 Orchard View Drive, Londonderry, NH 03053-3351. 4) Lastly, our documentation has not been updated for use with 3DS 2.0. This will be fixed when we ship TurboDLD. I hope this resolves your concerns with using both Panacea and Diamond products. If not, please feel free to call me on my nickel at 800-729-7420. I may not be immediately available, and if that's the case, I will call you as soon as I get your message. Jake Richter Founder & President, Panacea Inc.