#Sanyo
Greg,
>> We have never had any problems getting through to Truevision, and have a
direct line to some of their engineers! <<
Perhaps it has something to do with the Size of your orders….as a
new dealer they wouldn't even give me a direct line phone number…in
fact I was told point blank that as a new dealer I was too small to
deal with directly and that _I_ would have to go through distribution
for my support etc.
( Before you ask! In a letter Dated February 1, 1993 signed by
Allison Hoyland..ok.)
I also was told that until I was able to give them a substancial
order and prove to them it wasn't a one shot deal that was the end of
it…period! Their Europeon Rep. was the last person to respond to
any of my calls for assistance and he promised a call back from
Indiana which never came….I also had a "_small_" client, Wisconsin
Public Service Corporation…..leave 3 calls directly by them go
unheaded and add to that 4 calls by me and two messages on their
forum which never were addressed. That's just one instance.
Sure Public service bought the Targa+ 64 over a year ago…is that
any reason to ignore them now!
I'll tell you who solved the problem….it was Nik Grant at
Autodesk….who was willing to spend 3 hours on the phone with us
until we got it solved.. kudos to Mr. Grant and Autodesk and Shame
on Truevision for being so narrow minded.
Small Companies don't always stay small or go away. I'm sure if you
were starting over in this business Greg, you would probably be
experiencing the same problems….then again yours is a rather unique
situation. <g>
I hope you understand that as a small business I need to deal with
companies that are willing to support me while I'm still small and
growing….it's just too damn easy for these corportions to say ta'
hell with the little guys.
This is the kind of short sited thinking that has gotten many an
electronics Company in Big trouble in the past…Markets change
technoligies change, companies grow, some vaporize overnight….I've
been in the electronics business since the 70's and Nothing surprises
me…..except the fact that we don't learn from our mistakes.
I can't understand Truevisions attitude towards small startups….it
just boggles the mind when you consider thats where the future comes
from….YOU KNOW Greg!
The Little Guy Who was too Dumb to realize it was an impossible
task…so he went right out and did it anyway!
I seem to be rambling but that's nothing new…..I love this business
I wouldn't have stuck around for 20+ years if I didn't…it's just
that companies like truevision really dissapoint me…they really do.
Then again….it's thier loss. James M.( for Matrox <BG> ) Murphy