Customer Service
01-Nov-90 21:40:08
Sb: Customer Service
Fm: Jason Goldberg 71341,533
To: Stan Kalisher (Impulse) 76004,1767
[ continuation ]
Location Zero problem with the 2091. I called Impulse and reported the
problem, they told me that CBM made a mistake (they didn't know where) in
designing the A2500 and that they software worked fine, so CBM would have
to change their hardware! However, if I wanted to upgrade to SV that the
problem would go away. They also spent about 10 minutes bad mouthing Byte
by Byte. Well I can't upgrade all my copies on the selves since they
didn't sell SV to Distributors (or dealers for that matter) but I went
ahead and upgraded my personal copy. Guess what it still dosn't work! By
this time people had discoved what the problem was, the A2091 changed the
value of memory location zero, and programers who improperly used
uninitiated pointers in their code, would not work. When I called Impulse
again (they were rude as usuall) they said that they have no plans to fix
SV and that I should wait for Imagine.
So I had to send the 12 copies I had bought for stock, back to the
distributor and my own copy sits unused. Now that Imagine is supposedly
out, I hear that customers where charged for their copies over a month
before shipping. Its too bad that Imagine is probably a good product since
its not worth the headache dealing with the Impulse. If I ever wanted to
order Impulse product again, I would have to make a personal request to our
Cooperate office, which I would only due if they could prove that they have
changed their ways and send me Imagine to upgrade my own version as well as
to use as a demo. Which I am quite sure will never happen.
What irritates me the most is that I am still on their mailing list and
they keep sending me letters saying what a great company they are and how
dedicated to customer support they are.
I'm glad to get all this off my chest, as Impulse really made me and the
Amiga look bad infront of my superiors…
Just my personaly opinions,
-Jason-Jason71341,533