CompuServe Messages

#Customer Service

    02-Nov-90 19:44:25
Fm: Mark D. Manes 74030,744
To: Jason Goldberg 71341,533
Well, let me tell my small tale from the dealers perspective about Impulse. We had a major interest in 3d modeling software and the 24 bit graphics boards about a month ago. The interest was from the Christian Broadcasting Network (ya know CBN, Pat Robertson, etc.). We called Impulse and asked for flyers on Imagine and on the Firecracker 24 board, and pricing information. To date (it has now been two months), neither has arrived. One of the graphics artists at CBN even called Impulse and was promised by Impulse that they would send out a demo tape demonstrating the graphics power of the FireCracker 24 board, that also has not arrived. This was also a month and a half ago. Needless to say we lost the sale of about 15 Amiga 3000s, and yet more PCs were purchased to do the job. 🙁 Now I have met the President of that company, and I know that they have a low-cost, low-overhead operation, and from being a small time business person myself I know how hard it is to support customers as well as perspecitive customers, so I have not complained to them, as they do have excellent products. I have seen good support online here and really am not trying to raise the hackels of anyone at Impulse, just wanted you to know that you are not alone. -mark= Video Computer Retailers