#Grolier
09-Nov-92 10:18:12
Sb: #30526-#Grolier
Fm: Cheryl L. Rothwellc 71641,1100
To: Rich Bowers/OPA 71700,3404
THE MAGIC WORDS! In all my years with Grolier and all my questions here no
one has ever come up with an 800 number. I have a regular number and, when
I have called, I have been shuffled from dept to dept without ever talking
to a real person. I have written three letters and have heard nothing.
Obviously, I am reluctant to subsidize Ma Bell when it nets me nothing.
Today I called and they are "6-8 weeks behind." Fortunately I paid by check
and the invoice number was written on it. They managed to find it right
away, called me back while I was composing this message, and they will be
sending it out to me – because they are behind it will still be several
weeks tho.
THANK YOU. I kept hoping repeated inquiries would stir up something that
would help me and finally it did!
Cheryl Rothwell