CompuServe Messages

>> Re: Customer Service – I consider Autodesk to be a company with wonderful Customer Service and Product Support departments. The customers experience, however, differs according to how well their dealer manages the transaction. As a dealer, I find that Customer Service ALWAYS has a solution, and an incredible willingness to satisfy the user. Product Support is not available directly to end users except through a $3000/year contract. Support is through the dealer, and that seems to be where the user can be left unhappy. << Exactly my point, Kevin. Customer Service is great, ASOFT is great, but many people have problems with their dealers. That problem is compounded by this "face-to-face" policy that you have introduced me to. I had planned to purchase all future Autodesk products thru knowledgable and helpful folks like yourself. I guess that is out of the question… -Dan O'Leary (n-Space)