GVP TPC-PLUS problems
3 messages in this thread
to: GVP Technical Support From: Ron Flory, [71053,3551] Subj: TBC-Plus
Crashes
I recently purchased a new GVP TBC-Plus for my Amiga and have been having a
few problems with it- from time to time. I have been unable to reach a GVP
Technical Support person.
1. The entire system crashes when TBC-Plus tries to read a JPG image file
whose y-size (height) is larger than the screen buffer.
Every time I try to read a .JPG file that is 800 pixels high, the TBC
causes the entire system to lock up solid. No mouse, no keyboard- just
dead.
2. While adjusting H-Phase on advanced panel, the output image is corrupted
if the input is from the frame buffer. While running the H-phase slider
from left to right, horizontal noise appears and stays in the captured
image. This appears to be a wild pointer problem where your software
is clobbering the frame buffer.
3. Several TBC AREXX commands are not implemented. I have been unable to
control many aspects of the TCB-Plus via remote control because the AREXX
commands were omitted.
4. Your Automated Technical Service Line is frustrating. I hope I'm wrong in
my understanding that you have ceased providing online customer support-
If true, this would amount to nothing less than business suicide. Referring
technical support to dealers is a joke since most dealers are less
knowlegable and helpful than their customers. Being a computer Hardware/
Software engineer myself, I have firsthand experience with this situation.
Although an automated system is a good tool to help screen simple problems
before they waste the valuable time of a support person; I for one will
not purchase anything from a company with such disregard for their
customers. Although you made several (major) technical/layout errors on
your SCSI/8-meg controller card, I feel GVP products are generally well
deigned and almost fairly priced.
Again, I hope I'm wrong in my understanding of the situation.
Ron Flory
Avionics Software Engineer
IFR Systems, Inc.
Wichita Ks
Work: 316-522-4981 x355
Home: 316-733-2760
Dear Ron,
Thank you for taking the time to document the problems you've found with our
TBC plus unit. The issues concerning the loading of images (not just JPEG)
which do not conform to the size of the TBC's buffer is something that we have
been made aware of and will be fixing in the next version of the software. The
other issues I will need to reproduce first, but I assure you that if in fact
they are due to a programming error they will be promptly addressed.
In closing I want to make you aware that GVP is not closing its doors to
end-users. If one of our customers wants to get in contact with GVP directly,
there are other avenues which he can use to do this. Our fax line is always
open, and one can always use US MAIL as well. Compuserve is yet another
resource which customers can (and are) using to get answers from us. Granted,
some situations would better be handled via phone conversation but in order to
provide support for our dealer base we were forced to re-direct our resources
in the manner in which things are now.
Gill W.