The hardest part about GPFax is that we arn't the only distributors for it and
our licencing agreement is different for the Supra Version and the Generic
version. If you have a "bad" disk, I can replace the disk, no problem, but if
you have the wrong version, we are limited in the amount of support we can give
in exchanging one version for another.
Alex – Supra Technical Services
Alex,
Just to clarify things, the disk I had problems with was the exact disk
I received with my SupraFAXModem. I couldn't use the patches to upgrade
and whoever printed the disks didn't put the serial numbers on them. This
really compounded the problem and annoyed me to no end.
As I stated, a simple replacement of the disk in question was all I ever
needed. But, according to the people I spoke with at Supra, this was
asking to much…. I can only hope that things are in much better hands
now.
//
Gary Vander Mei on Auto-Pilot \X/