#Prob. w/ PhonePak FAXing
3 messages in this thread
I'm having problems faxing with PhonePak. The faxing never did work decently
before. It usually took 3 tries to receive a page, very rarely received more
than the first page of a multi-page fax, and about half of all attempts were
completely unsuccesful. But lately, I have had almost no success sending or
receiving any faxes. The autosense does not recognize the FAX tone and I have
not had success when I try to manually receive faxes. In the last month I am
about 0/15 for sending faxes and about 0.2/10 for receiving (I only got the
first page of one multi-page fax).
Is there some kind of gain setting for the fax detect which could drift off
setting? Perhaps you could try sending a FAX to me at 317-351-8735? When I
first got the card, I had a lot of problems with the voice mail software and I
carried on a dialog with GVP Tech Support via FAX, but I don't know if that
will work for me anymore.
This is in an A3000 with 2 meg of expansion RAM on a card to get around that
DMA problem. My software says 1.02 16-Oct-92.
-Jerry Thompson
Jerry,
Download the 2.4 update to the PhonePak software. It will help some with the
fax problems. Most fax problems result from:
1. Poor line conditions – The telephone line should be going from the wall into
the board. It should be no longer than 20 feet, athough 10 feet or less is
recommended. There should be only one local phone connected, if any at all.
This telephone connection should not be shared for modems or other peripherals.
Any one of these things could cause the fax section to react unreliably.
2. Poor grounding – The board should be firmly screwed into the machine and the
machine should be well grounded. Check your outlet for proper grounding
and/or run a ground cable from your machine to the outlet chasis.
GVP TECH
A number of faxing problems have indeed been addressed since v1.2,
although your problems sound so severe that there may be a problem with
the phone line or the PhonePak hardware itself. Poor grounding could also
be the culprit, as GVP Tech mentions. Refer to the documentation on the
v2.4 Messages2 disk for more detailed information.
Although "poor line conditions" could be an issue, the length of the
telephone line is not as important as whether you are running the line
near any potentially strong sources of interference such as fluorescent
lights or electrically noisy monitors. Multiple local phones are not a
problem, nor is sharing the connection with modems or other peripherals,
although you might make as simple a connection as possible for testing
purposes. If none of these things work, are there any other boards
installed in your machine?
Finally, LineMan 2.4 offers support for IdentaRing, which may provide a
more reliable solution than AUTOFAX if IdentaRing is available from your
local phone company. Again, see the disk-based documentation for details.