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#COMP-U-STORE(2)
5 messages in this thread
(CONTINUED FROM PREVIOUS MESSAGE)
On the 15th of September, still with no copier, I cancelled the order and
requested an immediate credit on my account. I was told that that would take
seven days. After *eleven* days I called the bank and was told that there was
no credit to my account. Calling Comp-U-Store once again got me the
information that the charge would be credited by *October 6* ! I complained
that they had been quick to charge me — one week after the order was placed
(long before the copier was supposed to have been shipped) that I thought they
should return the favor and credit my account just as quickly. This elicited
nothing but dead air.
After waiting four months for a badly needed copier purchased in good
faith, I wound up with nothing but a $600 debt on my credit card. If you are
planning on doing any Christmas shopping with Comp-U-Store, you are already too
late. Consider this a warning to think twice before you order anything
important or expensive from Comp-U-Store because you are very likely to wind up
with nothing but aggrevation and disappointment. I don't make a practice of
publishing bad reviews on companies that make errors, but this is so flagrant
an example of incompetence and bad faith I consider it my duty to warn everyone
about it.
I have had similar experiences with Comp-U-Store, and urge everyone else who
has to jump down Compuserve's throats on this or they're going to further
tarnish an already tarnished reputation.
I have had similar experiences with Comp-U-Store, and urge everyone else who
has to jump down Compuserve's throats on this or they're going to further
tarnish an already tarnished reputation.
V, I've purchased several big ticket items through CUS, and have had no
problems (knock on wood). My impression is that CUS is really nothing more
than a middleman for a large number of smaller firms around the country; your
order comes in one end, and they send a purchase order and debit statement out
the other. I agree completely that CUS' failure to notify you of both the
credit foulup and late shipment is inexcusable, tho. For my own part,
everything I've ordered has been received within 30 days (often much less) and
I wouldn't hesitate to order from them again.
V, I've purchased several big ticket items through CUS, and have had no
problems (knock on wood). My impression is that CUS is really nothing more
than a middleman for a large number of smaller firms around the country; your
order comes in one end, and they send a purchase order and debit statement out
the other. I agree completely that CUS' failure to notify you of both the
credit foulup and late shipment is inexcusable, tho. For my own part,
everything I've ordered has been received within 30 days (often much less) and
I wouldn't hesitate to order from them again.