#a4000 wanted
2 messages in this thread
I've been an Amiga dealer over 3 years and a developer since way back when.
I'm also in too small a community to be able to afford a dishonest reputation.
Some companies with thousands of customers calling, huge ads, huge stores, etc.
can perhaps afford an occasional angry customer. I can't afford even one.
Another difference perhaps is that I own the company and I answer the phone and
speak directly to my customers. Customers put the food on my table. I rely on
them and they rely on me. I'd like to keep it that way. I don't have a
telemarketing boiler room kind of personality. Just got my start liking to
work with Amigas like most customers did. For me it's too personal to start
trying funny stuff with the customers. Good luck with your Amiga hunting and
happy to help if possible.
Daniel,
Thank you for your message. Sounds like you, and I have a cloned situation
being self employed, and the like. The irony innate to unethical business
practices is that ultimately it ends up being much more costly in terms of real
energy, and time spent trying to cover lies, dodging people, and then there are
always the legal ramifications along with losing the most important asset of
all which is your credibility. Once that's gone it's all over dear ones
particularly if your work happens to be highly specialized, and the community
involved is a relatively small one.
If you happen to be a not too reputable refrigerator repairman in Chicago, and
you scam yourself out of business you may well assume an alias, and relocate to
New York, and start the sick cycle all over again, and no one would be the
wiser but there will most definately be some form of judgment day to face, and
then no where to hide.
I have to be extremely careful, in my own business, how I handle my customers
as every job that comes in is at least slightly different than the one before
it, and I have to make absolutely certain that the person I'm dealing with at
the time has a full understanding as to what to expect for his money. Some
people have a tendency to hear only what they wish to hear so if you happen to
have a certain policy, or group of them, it's of great importance that
everything be brought to the foreground in advance so that there are no
misunderstandings or fallouts. There is , however, the rotten apple syndrome,
and no matter how hard you try to please certain individuals it will never
matter so with these liability customers I have a very pleasant way of telling
them to lose my number.
Boy I guess we could go on, and on about this topic but we got a lottsa woik to
do hea!
And then you have a wunderbar weekend sir, and thank you very much for your
kind input.
Faithfully Yours,
Richard Tonti