#WordPerfect Help?
4 messages in this thread
Lynn–
For some reason, I was getting a Requestor telling me my printer was not
online. If I clicked on RETRY, I would get two more lines printed, and the
Requestor would appear again. This would go on until the end of the document.
This was with the Star PowerType printer. Customer Service could not duplicate
the problem. Then I changed the driver in preferences to the correct on
(EPSON) and the problem went away.
However, this was a month or more ago, and there may well have been some
other cause. I do recall that it was a thought about the driver on my
workbench disk that led to the solution and I believe it was changing the
driver that fixed the problem. Sorry I cannot be more exact. (Sometimes I
wish I had JOURNAL running all the time.)
// Jim
Jim –
Had the same experience with the newest release of WP and the printer
driver. I know they say that they don't use the preferences driver, but if I
don't have the proper driver selected in preferences, WP says that it cannot
open the printer device. I also discovered this by accident after the customer
support people at WP were unable to help. The WP program must be using _some_
information from preferences driver if it makes this mh difference, no?
@ Anne
Anne–
I don't know why it happens. My guess is that since the article I vaguely
recall said that even programs that don't use Preferences can be affected by
it, it may not be that WP is specifically tied to the device driver but that it
is happening at some "lower" level.
BTW–customer support went so far as to hook up a Star PowerType that someone
there happened to have to try to reproduce my problem. They could not, of
course, and it could be we would never have solved it because the Preferences
setting is not an intuitive place to look. Same thing happened recently with
Superbase Personal. I printed some mailing labels for the Boston Scottish
Fiddle Club (I'm a member) three across, and the zip of some of the members
didn't print. Since SB has a miserable user-interface for setting up mailing
labels, I might have spend hours fiddling with that if the director of the club
hadn't said in pointing out the problem. "You must have your right margin set
too short or something." The Okidata ML 92 has no command for right margin
setting, but sure enough I had my Preferences at 75. I changed it to 80 and
everything worked fine. Naturally, if you set a margin in the software you do
not expect Preferences to over-ride it, but it does happen and there is nothing
in the docs to say set it in Preferences. Oh well. It works fine once you
know.
// Jim
Jim – Interesting to hear that about Superbase. I don't use that program, so
didn't know about that quirk. On the other hand, VIP Professional _does_ allow
me to override my Preferences settings as far as margins, spacing and pitch
goes. In fact, that was the only way I could get my old Star SG-10 to print in
Elite mode. Certainly nothing in the documentation would give many clues as to
why this should be, and I'm not a programmer, so don't pretend to understand
it. I'm just glad to works sometimes at least.
@ Anne