This is an archive of CompuServe forum messages from 1985 to 1995, as saved in transcripts by John Foust.
Search Results (1,940 messages)
#197340-
#1.1 update
Message #197343
"I heard from customer service yesterday" Great – if it doesn't arrive in a timely fashion, let us know. Thanks for your patience. Nik
"I've haven't gotten my AS v1.1 update yet" Customer Service has said they would call you to make sure things get straightened out. Has this happened? (You might wish to comment in the Customer Service/Marketing Section if you're still having problems.) Nik
"Do you know if there is any way to save AAS .tga's as 24bit" You should bring it into SoundLab and save it with the Alpha channel deleted. This reminds me of the Tips and Tricks (page 12 of the 1.1 version) about getting files from AAS into the DPS…
There is an entry in the WIN.INI files which report the directory and version of previous installs. This should not influence the effectiveness of an update.
"thanks again for the quickest response of any forum. keep up the good work" Thanks for the encouragement. We'll do our best!
"Thanks for jumping in with all of that info." Hey, – you're welcome!
"Autodesk 3D Props CD's …Do you know how much they are?" There's a special introductory offer which expires Oct 31: $149 each title (regularly $50 more each). There are 2 titles: a CD with Residential props, and another 3D Props called "Commercial". They're offering both for $249. FAX: 800/626-6252 Voice:…
#AAStudio and Network
Message #196880
"If I use file/open and change to another directory (other than the default) and then sellect a different file format type (perhaps jpg) all fo a sudden the default derectory structure appears below the name of the (real) current directory " QA is having trouble duplicating your report. Is this…
" but the flic is quite large and doesn't play smoothly." It may end up that you'll have to break the flic into smaller segments. There is a file (MOVIE.ZIP) which plays back animations with sound that can be triggered at specific frames. This might help if you can't synchronize…
"the invalid call to a DLL file" Derek: QA would like the exact error message, and when it comes up. Is it possible for you to let me know? Sorry it's taking so long to resolve this. Version 1.1 should be working fine for your under Win95, since we've got…
"This is *very* confusing. Depending on who you talk to AS will/will not/maybe a little run on NT." AAStudio 1.1 was not tested on Windows NT. NT customers seem to be reporting that the 1.1 version runs on NT for them. But Autodesk has to say it's not supported if…
"is that tips & tricks for AAS 1.1? If so, that explains why i've never seen it." Sounds like you've got an earlier version of AAStudio? If so, the update is free. Call 800/538-6401. "Also, pardon my ignorance but with these common codecs, how do I know what files are…
Codecs? Read the Tips and Tricks doc with 1.1 – it talks about CODECS somewhat "How do I get ahold of a distributable Microsoft RLE CODEC? Is the one in AAS distributable?" AAStudio is based on Video for Windows. That means that folks can download some basic and universal compressor…
"I recently installed the Animator Studio update under Win95 and when I try to execute it, I get the message 'you application is making an invalid dynamic link call to a .DLL file" Make sure you're installing AAStudio 1.1. This message sounds like something you might get installing AAStudio 1.0…
"why are USA customers handled more equal than others?" I am not sure of the answer – but in the case of Animator Studio, the meetings I have attended have made sure that parallel developments are created, so that the US builds are at the same level as the International…
Thanks Jonas has drawn this to Vibrant's (and *my*!) attention. There seems to be some fix that is in the works. Watch this space!
"i sent in registraion for anipro and now as. never received what was promised." I'm not sure what you're expecting from your registration, but it sounds like something that you should handle with Customer Service. They're at 800/538-6401 in California. (Also 707/794-1450). There are a few customer service reps who…
#194360-
#QUESTION vibrant
Message #194899
"did you know how new update of vibrant arrived , ( is for a MGA MILLENIUM )" I don't believe the new Vibrant drivers are ready yet. I was told a few months ago to expect them in October. I was told at the same time that the Millenium was…
"i sent in registraion for anipro and now as. never received what was promised." Edward, By now all the updates have been sent. I am not able to confirm your copy was sent – if you have questions, you can call Customer Service directly at 800/538-6401. Here's hoping you're up…
#**Free AAStudio update**
Message #192806
Here is the information on the update planned for Animator Studio customers. I will also post this as AASC!.TXT in the AAStudio section for future referral. Thanks for hanging in there! The c1 copies are just starting to ship; I do not have my copy yet but am looking forward…
" Dell P90 at work without any success. I keep on getting Abnormal Program Termination: Memory Protection Fault on trying to start 3DS. I have tried Clean Booting etc. without success." Did the clean boot include starting 3DS with 3DS VIBCFG? The reason I ask is that I want to…
"…but what is the procedure for getting the c1 update?" There has been confusion about this because of the length of time between folks sending us their registration and their receipt of c1. I believe we've straightened this out now. The procedure is simple: your registration card will kick off…
Jeffrey, I sent you a copy of the B&W manual for AAStudio, but it came back. Can you confirm your address in a private email? The note on the package says "NO ACCESS NO NAME ON BUZZER". Is your buzzer unlabeled? Thanks…
" I've gotten Anim studio to run under Win95" Hi Al – did you do anything special? Or just install it? Does cut and paste work properly? I'd heard that you might run into problems there if you manage to get it running. Thanks for helping out the customer! Nik
One reply to this thread states that he's running under Win95. I don't know how to duplicate his success though. Also, he may not have full functionality – perhaps Cut and Paste doesn't work, for instance. The best thing is to make sure you've registered your copy of AAStudio and…
#Animator Sudio / Win95
Message #187747
" will a patch be availble here or will they be sent out to those that have already sent in their registration cards?" Yes! Hang in though – we've not announced a shipping date for the AAStudio version which will run on Win95.
Animator Sudio / Win95
Message #187746
"When will you be able to ship the win95 update to Animator Studio ?" I expect lots of questions on this (and see them already!). We have not announced a ship date. I'll ask the Product Manager to announce a ship date if we have one. I know that we'll…
" Anyway, I haven't rcvd the Animator Studio upgrade either. Sent in my card and later an updated request directly to Nik Grant via E-Mail" Sorry that I don't have any info yet. I'm making phone calls every day. At this point, I have been promised a list of who's…
"I am a registered user of AAS and was curious, as it is after 8/18, if I should have my update to 1c1 yet?" I will find out tomorrow – the data is not available for me till then. I told them that I have quite a few people who…
"Autodesk is expecting to release an NT version of Animator Studio in early 1996." I think you meant to say 3D Studio, not Animator Studio. The last I heard nothing was being promised. (Before that, I did hear that we wanted to have AAStudio on NT to be available around…
" Lots o' Dolphin jokes" from the Flipper errors. Sounds like we have the makings of a FLIPPER.TXT file for folks, to "ease" their experience of Flipper errors. However, I believe we're on track for getting the stability we're looking for – a task that seemed overwhelming to me when…
Hi William, Just noticed that -dave was asking if you ever received a reply and I didn't see my message to your earlier. I just found it in the OUT-BASKET, so I guess it never was sent. Sorry. "What exactly do I have to do to enable pressure pen support…
#185240-
#3ds Max importing
Message #185833
"Microstation uses b-splines for a large part of modeling which 3ds doesn't seem to like" This is a problem that I don't believe we are currently addressing (I don't see it listed as a bug). Can you tell me more – even submit a file? This way we can address…
"1. Bad MTL Num in Do_smooth" "2. Pentiums continually hang in transforming objects." Hi Earl, you've got a few problems that may be resolved by a clean boot. The Transforming objects hang is something we've encountered before, and sounds like you're booting with a POWER.EXE line in your CONFIG.SYS. If…
"I looked in the library but couldn't find 3dsmax.zip, 3dsmax.doc, and 3dsnews.doc" File Info for 3DSMAX.ZIP Section: Autodesk 3D Studio Contributor: 76702,413 Size: 30637 Submitted: 8/8/95 Type: Binary Accesses: 354 Title: Autodesk 3D Studio MAX, PR Archive. Keys: AUTODESK 3D STUDIO MAX ARCHIVE SIGGRAPH 1995 PRESS RELEASES Information direct from…
"I registered by fax July 23rd and haven't heard a peep" Yup – you are not on the list I was given of Registered folks. Rats. Would you mind emailing me privately with your registration data? Serial number, CD vs Diskette, address, phone, etc., so that I can get one…
Phil Miller (used to be in Autodesk Training; co-author of Inside 3D Studio) wrote the update to the Perspective Match tutorial. I'll forward your thread to him in case he can influence the usefulness of either the tutorial or the product.
"Will there be any MAX/Biped Demo tapes made in the near future?" "JONAS!" I don't know about this at all. I believe Jonas would be the closest person to knowing the answer to this. He's at SIGGRAPH but is monitoring CI$. 73172,1351 is his ID if you want to ask…
"I registered by phone right after I bought it in June" Thanks for checking on this Mike – no, you were not on the list, alas. Do you mind sending me your Address, phone, serial number on a private email to my account? It'll help make sure you get your…
"I sent mine in about July 14." Laurence, could you send me all your registration info by a private email to my account? I am concerned that by the time we unravel this, it may take too long. This way I can tell them to send you an update (CD…
"I sent a message to Dave, but – I STLL haven't received my !c! upgrade, though I've been registered for months." I know something has gone wrong with our registration – you are not the first person who has reported this. I have a list of all those who were…
"I purchased Animator Studio and received it on 6/7/95. Within two days, I mailed in my registration card and several days later, I registered by phone, simply because I am paranoid about such things." I finally got a copy of the database of registered customers. Your name is not on…
"I am having a problem using the WACOM tablet driver that comes w/ Animator Pro." Did you get the driver I sent – and did it help at all?
"I whant to know if exsist 3ds vib for MGA Millenium" No support listed; probably would work in a pinch with the VESA option. I've passed on your request. As far as when it will be available, I am uncertain. We first shipped 3DS4 in October, with 1.0.5 Vibrant drivers.…
" When will we know if and when the DEC Alpha will be supported?" I don't know when we'll announce, but your request sounds like a wishlist for DEC Alpha support to me. I'll pass it on. 1 Vote for DEC Alpha.
Dave, Great tutorial! Good message to save for future 3DS2 video problems. Thanks.
" However I can't afford a multiple processor board at this time." I haven't heard of the ASUS PCI motherboard you mentioned. But I thought that 3D Studio MAX is being written in such a way as to take advantage of multiple processors. My computer has a slot for a…
I don't have any experience with the horizon being off the field of view – but I would expect you should be able to juggle the results. As Brian stated, the tutorial is pretty definitive – unless you have an old copy of 3DS4 (pre c1 or c2). Make sure…
"I think you registration people are kinda behind in the processing of their mail." I checked the names of those who have been listed as having been shipped c1. You're not there! When would we have received your registration card? I'm looking at a report that was run 7/26. The…
"Has anyone heard if IPAS producers are going to offer a special upgrade price when 3DS goes NT?" I doubt that there will be any blanket statement about this. My suggestion is to get in contact with the ones you're interested in and ask. They might see your request for…
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