BAD FAITH
My complaint wasn't that NewTek's Video Toaster was faulty but rather that
they were faulty in providing technical support to resolve where the
problem does lie. With software/hardware having become so complex,
especially regarding the Toaster and accellerator boards surely its to be
expected that problems will crop up. All I'm asking is help in resolving
the problem so I can use the equipment I've paid several thousand dollars
for. I believe that is a reasonable expectation.
Bye the way the Lightwave software has yet to arrive though I've been
assured by yet again another tech support person that it will be shipped
immediately. So now nearly a month before I can resolve whether there is a
problem with the software or if I have a possible problem with the Toaster
or something else in my system. That must seem rather excessive a time
span.
Since posting that message I have developed another, serious problem with
my Toaster, an apparent loss of horizontal sync on all inputs. I called
NewTek, explained the problem, returned the unit at their request, and had
I been at home today would have received the repaired or replace unit
NewTek was very helpful and expeditious with this matter and I applaud them
for it. But I still am no nearer to answering my original dilema.
s