#Manufacturer support
3 messages in this thread
/ \
@ @
^
*
I'm having trouble with my new NEC74. It doesn't read disks right. Is there
anybody who knows about these? Is there a manufacturer's support forum? Do I
have any options besides sending it back?
Thanks
Ellen
Ellen, you don't have to send it back. In fact even if you do exchange it
there is no guarentee that the new one will work better. What controller card
are you using? Was this part of a kit? Where did you buy it and what did they
call it? It is far more likely that you installed it incorrectly than the
drive having a problem. What version of DOS are you using? Are you using a
high memory manager? Which one? What other cards are in your system? As your
system boots a series of driver names will appear. You can press the pause
button to stop the display and the space bar to resume. Write down the names
and version numbers of the drivers that are displayed. I would also be a good
idea to include a copy of your CONFIG.SYS file in the message you post.
Bruce,
Thanks for your reply. Everything was installed properly. There may be some
problems with the Mediavison PAS 16 card and the NEC 74 cdrom. I have found
another person with the same setup who had the same problem. Mine eventually
worked out, but even that process was weird.
I didn't buy this as a kit. I bought the sound card 6 months ago, and got the
cdrom drive last week. The connector cables arrived somewhere in the middle.
Manufacturers make minor hardware changes, which could possibly cause
variations in performance with different age hardware. It's all a vast grey
area.
Thanks for your input.
Ellen