#DTP Disappointments
10 messages in this thread
Hi.
I received your brochure for the DTS the other day, and after reading it over
and over, I couldn't help but think that your product might be too good to be
true. Anyway, I ordered it and just installed it…..First of all, I
encountered a few GPF's, couldn't get the import function to work smoothly, and
was distracted by some strange error messages w/ misspellings and grammar
errors….But the major things I found to be disappointing, is that 1) your
brochure mentioned that you can record your own sound files to be used as
reminders….I searched all the programs and manuals, and I have yet to find
anywhere that you can attach such a file…. 2) Shouldn't there be a way to
change the fields in the address book GLOBALLY rather than just on a
record-by-record basis??? For example, I have no use for the Car Phone field,
but I could really use that for something else. But everytime I enter a new
record, I have to go and change the title for it in the dialer options….kind
of a pain….
I hope the 4.1b upgrade will address (no pun intended) some of these issues, as
I think that the DTS could be a great product with a little polishing.
One last thing: Is it my imagination or does the DTS eat up Windows Resources
like crazy??!? I had problems running other apps (Excel for example) will the
DTS was open, and even after I shut it down.
Thanks.
Jerry A. Applebaum
73513,562
Jerry-
Take my advice, return the package and get your money back. It IS too good to
be true. DTP has some insidous bugs which you will only discover after they
have corrupted your data. It also suffers from feature-itis (lots of
unrelated features) and poor documentation. I bought DTP and used it for
three months, I finally gave up on it and tossed in the waste basket. I'm now
using Borland Sidekick for Windows, a vast improvement over DTP. Okna is very
good at public relations but not much good at producing software. If you
review the messages in this forum you will find a number of people with
problems with corrupted data.
-Pat-
Patrick,
I've been a DTS user for 1.5 years and have *never* had the program trash all
my data, as you indicate in your note. I find the program invaluable.
BTW, if you dislike the program so much, why are you still browsing this forum.
You must notice that most users are very satisfied with the program.
Michael
Pat
I was sorry to hear of your experiences with DTP (Desktop publishing).
Interesting as they were and sympathetic as I am, do you have any observations
on DTS (DeskTop Set)?
DTS is of course a fine application; I have, for example, never heard of it
corrupting data, although of course there is user error, often confused with
application error by less experienced Windows users and those unwilling (or
unable) to read the documentation.
A shame your DTP package wasn't as good as DTS, huh? (I am confused, though; I
don't believe I've ever seen a message in this particular forum about DTP
packages corrupting data; to the best of my knowledge, I have never seen a
message about DTS corrupting data, either, although there are always a few
hapless users who need more help than others.)
David
P.S. I agree that SideKick is a neat little utility. Of course, it doesn't
have the breadth of features that DTS has, but then, not everyone requires as
robust and complete a package as DTS.
–David–
>> I have a message about DTS corrupting data …
DTP corrupted my address book in the process of exporting it. Some records
were simply omitted. In some cases the phone number exported was an old one
that I had changed. It's too late to go back and re-export, I've already made
changes to the exported file, which I use in Sidekick. LeGrande Sanders in
message # 47774 reports his Reminders were wiped out. Benjamin H. Swanson in
message # 47901 reports his calendar data trashed. These are just random
examples that I have seen. I'm sure there are others. DTP also has other
problems in addition to corrupted data. For example the menus are
poorly organized and poorly labelled.
I'm not unsympathetic to Okna, they have a very sexy program, and
software developement today is an enormously complex business. I just
hope they hold off on their next release until they straighten out
their current problems. I feel like the guy who meets a very sexy 16
year old girl. He gives her a quarter and tells her to call him when
she grows
–Pat–
Pat
Thanks for the reply. My message was a little tongue in cheek as you keep
referencing DTP, which is typically an acronym for DeskTop Publishing, rather
than DTS, which is the acronym for DeskTop Set.
That said, and I mean this as a comment rather than an attack of any kind, you
stated that Address Book had trashed your data, and that this experience,
judging by forum messages, was not uncommon. With the proviso that I am not
intending to flame you, I took exception to that, as you appeared to imply that
Address Book had spontaneously trashed your data, and that others had had their
data spontaneously trashed by Address Book.
Lost data of any kind is unacceptable, I agree. But if I had tried to export
from Address Book and the process had been less than ideal, I would have done
it again. Specifically, I would have run File Doctor, which amongst other
things purges entries made in the btrieve file format that have the appearance
of being deleted, and effectively have been deleted, but still physically lurk
until purged. As to all types of data not being exported, this has as much to
do with the ability of Address Book to export as the receiving file format's
ability to import; many types of information can be associated with an
individual entry in Address Book, far more than SideKick, for example, can
accomodate. I put it, with respect, that your specific experience cannot be
described as Address Book trashing your data; it may not have exported as you
would have liked or even as it should, but that is I think very different from
trashing your data. After all, at that point your data still existed in what
was to Address Book pristine condition.
You mention the examples of LeGrande Saunders having his Reminders wiped out
and Benjamin Swanson having his Calendar data trashed. I don't have those
messages to hand, although I will look them up if you would like me to read
them, but as your experience was with exporting from Address Book, as
LeGrande's experience was with Reminders, and as Benjamin's experience was with
Calendar, there is, as far as I can tell, no pattern, other than that all three
were using DTS; certainly the problems were with different modules. Does this
mean all modules are suspect? You may well say yes, and you may well be
entitled to say so, but I would emphatically say no. I have been using DTS for
three or so years, and have never lost data to it. I don't push it to the
limit — I'm not that well organized, although all my addresses, phone numbers
and appointments are in it (I have no hesitation entrusting my data to DTS and
therefore have no paper backups) — but I do use it extensively and have become
a very knowledgable user.
There are of course honest to goodness bugs in DTS, as there are in all
applications, but to my knowledge there are no bugs associated with any modules
that cause data to be trashed. There are user and hardware errors (in my
experience, the two most likely sources of error when using mature products,
such as DTS), and there are even peculiar causes and effects associated with
DTS, although these are more likely to lead to a surfeit of data than a loss.
That's a long way of saying that I believe your conclusion is flawed, or that
you rolled a number of unrelated, isolated problems experienced by individual
users into one and extrapoluated them to encompass the whole program. In my
experience, that does DTS a great injustice, as it is almost certainly as
stable as any major application, and blows the likes of PackRat 5.x away when
it comes to stability.
But having said all that, I'm glad you like SideKick. I am personally partisan
in favor of DTS, but it is more important that you have a product that meets
your needs. I did take a look at SideKick when it came out, not because I was
looking to change PIM but because I like to see what's out there (I do use
InfoCentral, for example, to track some of my work, so I'm not a total DTS
bigot, although as a PIM I would recommend DTS over any other product I have
used). Personally, I didn't like SideKick as it seemed limited in scope, and
as it seemed all-consuming; that's one of the key reasons I like DTS: its
modularity. And yes, it (DTS) is kind of sexy (it has the best icons I've ever
seen, and they were this good before other vendors realized icons could be
cool). Mostly, though, I like it because the Calendar looks like a calendar
and the Address Book looks like an address book; very easy concepts for me to
grasp.<g>
As to 16 year old girls…well, I have a two-year-old daughter, and nowadays
whenever I look at a woman under, say, 30, I keep seeing not the girl/woman but
the anxious daddy sitting at home, wondering what's happening to his precious
baby. So good for you; wy wife tells me I should follow your lead…<g>
Good luck with SideKick. I hope it continues to meet your needs.
David
Jerry,
The brochure that you received will be mailed out through the end of this year.
The feature you are referring to will be available in our free update to 4.1b
at the end of this month. 1. 4.1b will have the ability to play .wav file
sounds. 2. No, you cannot change these fields globally. Our development group
has had this as a suggestion before and I'm sure it will be an added feature in
the near future.
DTS uses approx. 18-24% of system resources.
Marisa, Okna Tech Support
Dear Jerry:
Just to add to Marisa's reply – development has informed me (and this might be
of interest to a group of you that were discussing resources in an earlier
string here) that DeskTop Set will reduce its consumption of resources
significantly in the 4.1b update.
Sincerely, Tracy McKenna Okna Tech Support
Thanks to both of you for responding – I'm anxiously awaiting this upgrade, and
will continue to use DTS in the mean time.
Thanks again!!
Jerry A. Applebaum
Your welcome.