CompuServe Thread

#DTP Disappointments

10 messages in this thread
#47851From: Jerry A. AppleaumSep 30, 1994 4:37 PM
Hi. I received your brochure for the DTS the other day, and after reading it over and over, I couldn't help but think that your product might be too good to be true. Anyway, I ordered it and just installed it…..First of all, I encountered a few GPF's, couldn't get the import function to work smoothly, and was distracted by some strange error messages w/ misspellings and grammar errors….But the major things I found to be disappointing, is that 1) your brochure mentioned that you can record your own sound files to be used as reminders….I searched all the programs and manuals, and I have yet to find anywhere that you can attach such a file…. 2) Shouldn't there be a way to change the fields in the address book GLOBALLY rather than just on a record-by-record basis??? For example, I have no use for the Car Phone field, but I could really use that for something else. But everytime I enter a new record, I have to go and change the title for it in the dialer options….kind of a pain…. I hope the 4.1b upgrade will address (no pun intended) some of these issues, as I think that the DTS could be a great product with a little polishing. One last thing: Is it my imagination or does the DTS eat up Windows Resources like crazy??!? I had problems running other apps (Excel for example) will the DTS was open, and even after I shut it down. Thanks. Jerry A. Applebaum 73513,562
#47978From: Patrick SwaneyOct 2, 1994 6:07 PM
Jerry- Take my advice, return the package and get your money back. It IS too good to be true. DTP has some insidous bugs which you will only discover after they have corrupted your data. It also suffers from feature-itis (lots of unrelated features) and poor documentation. I bought DTP and used it for three months, I finally gave up on it and tossed in the waste basket. I'm now using Borland Sidekick for Windows, a vast improvement over DTP. Okna is very good at public relations but not much good at producing software. If you review the messages in this forum you will find a number of people with problems with corrupted data. -Pat-
#47994From: Michael RudnickOct 3, 1994 6:54 AM
Patrick, I've been a DTS user for 1.5 years and have *never* had the program trash all my data, as you indicate in your note. I find the program invaluable. BTW, if you dislike the program so much, why are you still browsing this forum. You must notice that most users are very satisfied with the program. Michael
#48035From: David HofbergOct 3, 1994 12:05 PM
Pat I was sorry to hear of your experiences with DTP (Desktop publishing). Interesting as they were and sympathetic as I am, do you have any observations on DTS (DeskTop Set)? DTS is of course a fine application; I have, for example, never heard of it corrupting data, although of course there is user error, often confused with application error by less experienced Windows users and those unwilling (or unable) to read the documentation. A shame your DTP package wasn't as good as DTS, huh? (I am confused, though; I don't believe I've ever seen a message in this particular forum about DTP packages corrupting data; to the best of my knowledge, I have never seen a message about DTS corrupting data, either, although there are always a few hapless users who need more help than others.) David P.S. I agree that SideKick is a neat little utility. Of course, it doesn't have the breadth of features that DTS has, but then, not everyone requires as robust and complete a package as DTS.
#48319From: Patrick SwaneyOct 4, 1994 10:58 PM
–David– >> I have a message about DTS corrupting data … DTP corrupted my address book in the process of exporting it. Some records were simply omitted. In some cases the phone number exported was an old one that I had changed. It's too late to go back and re-export, I've already made changes to the exported file, which I use in Sidekick. LeGrande Sanders in message # 47774 reports his Reminders were wiped out. Benjamin H. Swanson in message # 47901 reports his calendar data trashed. These are just random examples that I have seen. I'm sure there are others. DTP also has other problems in addition to corrupted data. For example the menus are poorly organized and poorly labelled. I'm not unsympathetic to Okna, they have a very sexy program, and software developement today is an enormously complex business. I just hope they hold off on their next release until they straighten out their current problems. I feel like the guy who meets a very sexy 16 year old girl. He gives her a quarter and tells her to call him when she grows –Pat–
#48347From: David HofbergOct 5, 1994 9:50 AM
Pat Thanks for the reply. My message was a little tongue in cheek as you keep referencing DTP, which is typically an acronym for DeskTop Publishing, rather than DTS, which is the acronym for DeskTop Set. That said, and I mean this as a comment rather than an attack of any kind, you stated that Address Book had trashed your data, and that this experience, judging by forum messages, was not uncommon. With the proviso that I am not intending to flame you, I took exception to that, as you appeared to imply that Address Book had spontaneously trashed your data, and that others had had their data spontaneously trashed by Address Book. Lost data of any kind is unacceptable, I agree. But if I had tried to export from Address Book and the process had been less than ideal, I would have done it again. Specifically, I would have run File Doctor, which amongst other things purges entries made in the btrieve file format that have the appearance of being deleted, and effectively have been deleted, but still physically lurk until purged. As to all types of data not being exported, this has as much to do with the ability of Address Book to export as the receiving file format's ability to import; many types of information can be associated with an individual entry in Address Book, far more than SideKick, for example, can accomodate. I put it, with respect, that your specific experience cannot be described as Address Book trashing your data; it may not have exported as you would have liked or even as it should, but that is I think very different from trashing your data. After all, at that point your data still existed in what was to Address Book pristine condition. You mention the examples of LeGrande Saunders having his Reminders wiped out and Benjamin Swanson having his Calendar data trashed. I don't have those messages to hand, although I will look them up if you would like me to read them, but as your experience was with exporting from Address Book, as LeGrande's experience was with Reminders, and as Benjamin's experience was with Calendar, there is, as far as I can tell, no pattern, other than that all three were using DTS; certainly the problems were with different modules. Does this mean all modules are suspect? You may well say yes, and you may well be entitled to say so, but I would emphatically say no. I have been using DTS for three or so years, and have never lost data to it. I don't push it to the limit — I'm not that well organized, although all my addresses, phone numbers and appointments are in it (I have no hesitation entrusting my data to DTS and therefore have no paper backups) — but I do use it extensively and have become a very knowledgable user. There are of course honest to goodness bugs in DTS, as there are in all applications, but to my knowledge there are no bugs associated with any modules that cause data to be trashed. There are user and hardware errors (in my experience, the two most likely sources of error when using mature products, such as DTS), and there are even peculiar causes and effects associated with DTS, although these are more likely to lead to a surfeit of data than a loss. That's a long way of saying that I believe your conclusion is flawed, or that you rolled a number of unrelated, isolated problems experienced by individual users into one and extrapoluated them to encompass the whole program. In my experience, that does DTS a great injustice, as it is almost certainly as stable as any major application, and blows the likes of PackRat 5.x away when it comes to stability. But having said all that, I'm glad you like SideKick. I am personally partisan in favor of DTS, but it is more important that you have a product that meets your needs. I did take a look at SideKick when it came out, not because I was looking to change PIM but because I like to see what's out there (I do use InfoCentral, for example, to track some of my work, so I'm not a total DTS bigot, although as a PIM I would recommend DTS over any other product I have used). Personally, I didn't like SideKick as it seemed limited in scope, and as it seemed all-consuming; that's one of the key reasons I like DTS: its modularity. And yes, it (DTS) is kind of sexy (it has the best icons I've ever seen, and they were this good before other vendors realized icons could be cool). Mostly, though, I like it because the Calendar looks like a calendar and the Address Book looks like an address book; very easy concepts for me to grasp.<g> As to 16 year old girls…well, I have a two-year-old daughter, and nowadays whenever I look at a woman under, say, 30, I keep seeing not the girl/woman but the anxious daddy sitting at home, wondering what's happening to his precious baby. So good for you; wy wife tells me I should follow your lead…<g> Good luck with SideKick. I hope it continues to meet your needs. David
#48087From: Marisa HarrisOct 3, 1994 5:54 PM
Jerry, The brochure that you received will be mailed out through the end of this year. The feature you are referring to will be available in our free update to 4.1b at the end of this month. 1. 4.1b will have the ability to play .wav file sounds. 2. No, you cannot change these fields globally. Our development group has had this as a suggestion before and I'm sure it will be an added feature in the near future. DTS uses approx. 18-24% of system resources. Marisa, Okna Tech Support
#48205From: Tracy McKennaOct 4, 1994 6:02 PM
Dear Jerry: Just to add to Marisa's reply – development has informed me (and this might be of interest to a group of you that were discussing resources in an earlier string here) that DeskTop Set will reduce its consumption of resources significantly in the 4.1b update. Sincerely, Tracy McKenna Okna Tech Support
#48237From: Jerry A. AppleaumOct 4, 1994 6:12 PM
Thanks to both of you for responding – I'm anxiously awaiting this upgrade, and will continue to use DTS in the mean time. Thanks again!! Jerry A. Applebaum
#48593From: Marisa HarrisOct 6, 1994 3:12 PM
Your welcome.