#Computer Mart Woes
5 messages in this thread
David,
Sorry to be so abrupt, but the line limit keeps my messages short. It's a
long story, and it takes a little space to explain it
all.
Breifly, My problem has been with a mail order vendor that did not provide
me withe working product that I had ordered. (a hard
drive & controller) My check was dated 7/22/88. I have since sent all of
the hardware back, and have been waiting on a refund.
Gail Anderson (of KPRC TV, channel 2 Houston) has probably been the most
effective contact I have made. I have contacted Amiga
magazines, the Better Business Bureau, the US Postmaster, and TV stations
& newspapers in that area of Texas. In general,
Computer Mart does not answer to my complaints. At last resort, they
attempt to provide misinformation. Now Gail informs me that
Mr. Shannon Abernathy (President of Computer Mart) has informed her that
my complaint has been settled. (Not true)
My phone log will give you a perspective on the difficulty I have had with
this company, but please forgive me for my typos(!)
I'll attempt to clean up the typos for the next version. Also, I did not
include copies of all the letters I have received from
various sources around the country.
Personally, I cannot recommend anyone make a purchase from that company.
(I hope that helps you understand my problem.)
– Dave
I certainly do! Thank you for the info; it's always useful to know about
the bad eggs in the 'puter-selling business. And it of course points out
why we should always be wary of mail-order. I will read your download file
as soon as I have a chance. In the meantime, good luck in getting the
matter settled satisfactorily.
BTW: Gail Anderson is VERY good, and having met her once I know she's
certainly capable of helping you. But did you even consider Marvin
Zindler? I DON'T like him, but he certainly leaves people quaking in their
boots! No reply necessary; just making sure you've thought of it. Probably
much better to stick with Gail, though. She's terrific. Good luck again.
DAVE
Thanks, Dave, for the reply! I certainly do appreciate it…
Uhmmm… actually, I think I contacted over a dozen stations in that area
of Texas and Gail was the one that has followed up on my complaint. (I
only
contacted two stations in Houston.) – I'venever been to Texas myself, but
I
have a friend that livd there for a short time who has some EXTREMELY fond
memories of Marvin Zindler… However, he couldn't remember which station
Marvin was with, so I was just crossing my fingers.
However, Gail has followed up in a very professional manner, has kept me
posted, and she seems very determined to follow through. And no doubt, she
has followed through with my problem perhaps more than any of the other
angencies that I have contacted. I am pleased that she is willing to help!
Anyway, I think my file is not quite up to snuff yet, in that I haven't
included copies of the correspondence I have received. I am in the
process
of typing those up, to try to keep up to date. Things should be much more
clear when I have included those letters.
– Finally, I have quite a few friends that would have been hurt more than
I to lose $903.00 to a mail order vendor, and if I have helped any of
them,
(to avoid this situation), then I suppose it will have been worthwhile.
I'm hoping that if anybody else runs into this type of difficulty, that
they might be able to use my file to get through the problem. I think
Amiga
users have got to feel that they have somebody or something to help them
in
circumstances similar to this.
– Dave
What was the disk drive manufaturer name? was it C LTD?
Dan,
The disk drive was manufactured by Seagate. It was an ST277N
65 megabyte drive…. I contacted Seagate, or more precisely,
I contacted Pam Swanson of Seagate in Scotts Valley, Ca.
However, it states in the hard drive instalation manual that
the 'warranty' is determined by the dealer (in this case, 1 yr.).
Pam Swanson informed me that Computer Mart is not an authorized
dealer of Seagate drives. Finally, after a year, I still had not
yet received a working Seagate drive.
– The controller was manufactured by C Ltd.
– Dave