Customer Service
4 messages in this thread
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Location Zero problem with the 2091. I called Impulse and reported the
problem, they told me that CBM made a mistake (they didn't know where) in
designing the A2500 and that they software worked fine, so CBM would have
to change their hardware! However, if I wanted to upgrade to SV that the
problem would go away. They also spent about 10 minutes bad mouthing Byte
by Byte. Well I can't upgrade all my copies on the selves since they
didn't sell SV to Distributors (or dealers for that matter) but I went
ahead and upgraded my personal copy. Guess what it still dosn't work! By
this time people had discoved what the problem was, the A2091 changed the
value of memory location zero, and programers who improperly used
uninitiated pointers in their code, would not work. When I called Impulse
again (they were rude as usuall) they said that they have no plans to fix
SV and that I should wait for Imagine.
So I had to send the 12 copies I had bought for stock, back to the
distributor and my own copy sits unused. Now that Imagine is supposedly
out, I hear that customers where charged for their copies over a month
before shipping. Its too bad that Imagine is probably a good product since
its not worth the headache dealing with the Impulse. If I ever wanted to
order Impulse product again, I would have to make a personal request to our
Cooperate office, which I would only due if they could prove that they have
changed their ways and send me Imagine to upgrade my own version as well as
to use as a demo. Which I am quite sure will never happen.
What irritates me the most is that I am still on their mailing list and
they keep sending me letters saying what a great company they are and how
dedicated to customer support they are.
I'm glad to get all this off my chest, as Impulse really made me and the
Amiga look bad infront of my superiors…
Just my personaly opinions,
-Jason-Jason71341,533
Sorry to hear about your problems, but I never had any trouble with Impulse
when I had to contact them directly.
**** Vance ****
Well, let me tell my small tale from the dealers perspective about Impulse.
We had a major interest in 3d modeling software and the 24 bit graphics
boards about a month ago. The interest was from the Christian Broadcasting
Network (ya know CBN, Pat Robertson, etc.). We called Impulse and asked
for flyers on Imagine and on the Firecracker 24 board, and pricing
information. To date (it has now been two months), neither has arrived.
One of the graphics artists at CBN even called Impulse and was promised by
Impulse that they would send out a demo tape demonstrating the graphics
power of the FireCracker 24 board, that also has not arrived. This was
also a month and a half ago.
Needless to say we lost the sale of about 15 Amiga 3000s, and yet more PCs
were purchased to do the job. 🙁
Now I have met the President of that company, and I know that they have a
low-cost, low-overhead operation, and from being a small time business
person myself I know how hard it is to support customers as well as
perspecitive customers, so I have not complained to them, as they do have
excellent products.
I have seen good support online here and really am not trying to raise the
hackels of anyone at Impulse, just wanted you to know that you are not
alone.
-mark= Video Computer Retailers
From a customers pov..I mourn the day Impulse lost Stan(The customer
support guy who answered the 800 phone).He generated alot of positive
responses with his enlightened way of talking to people.When Mike H. took
over the task it was a sad day…As a professional video editor it was
embarrasing listening to his blustering about NTSC problems with the VD1
frame buffer.Stupid..and arrogant to boot.I moved on from Impulse deciding
that I would not support such contemptousness Tom/exit