This is an archive of CompuServe forum messages from 1985 to 1995, as saved in transcripts by John Foust.
Search Results (65 messages)
Hi David, Please call Customer Service at 800-538-6401 and ask for International Customer Service and they will be happy to assist you. Thank you, Catrina Eames Domestic Customer Service
Hi Pat, There isn't a scheduled release date yet for 3D Studio R4 Educational version, but this might be available in the beginning of the year. However, 3D Studio R3 is available and can be purchased through a University Bookstore or through an Authorized Educational Autodesk Dealer. If you need…
The Autodesk Dealer Referral number is: 800-964-6432. Catrina Customer Service
Rad, Your can call Autodesk Customer Service at 800-538-6401 with your 3D Studio serial number and we will be happy to assist you. The version is also located on your #1 serialized diskette. Please feel free to call us with any questions. Thank you, Catrina Eames Customer Service
For the name of an educational dealer near you, please call the Autodesk Information Center at 800-964-6432 and explain your situation. Or, send me a private email message with your zip code and I'll check for you. Regards, Jeff Eisel
>> What kind of pricing structure to schools (colleges & universities) get if they set up a large lab and teach your software?…What's the cost of 10 installs? 20?
>> What is the cutoff date for getting 3ds4 free?
Hello, hello, is there anybody in there? Just nod if you can hear me… Is there anyone at home?
>> I have just met a person that is dissolving his company and will sell me his copy of 3D studio. My question is, is this legal? > Can I transfer the registration to my company from his when I buy 3DS? > Can I upgrade to release 4 if…
#124550-
Program sale
Message #124714
Contact Autodesk Customer Service at 800-538-6401 for information regarding transfers of license. Regards, Jeff Eisel
To verify if the 3DS license is still a valid upgradable copy, call Autodesk Customer Service with the serial number at 800-538-6401, or drop me an email (never post license serial numbers publicly). If you buy, make sure you get the original diskettes, documentation, and hardware lock (if it's R2.0+).…
>>I've moved to a new state since I bought 3DS do I still just use the local dealer?
Hi, Jim. The fax number for Autodesk Customer Service is 707-794-1309. You can use it to request free updates for any of our software (including AAPro 1.3a), or to order those products that are sold directly by Autodesk (like Animation Support Libraries, $25). No separate POCO product is now available;…
Sorry for the aggravation, Brian. Mail (not post) your AAPro 1.3 serial number, shipping address and phone number to me and we'll send you the 1.3a update and Animator Support Libraries (w/ POCO) at no charge. Regards, Jeff Eisel
Gee, David, I'm disappointed. I was looking for the 'NRN' at the end of your message… Jeff Eisel NRN
Yep, we upgraded our business software last week, but we're past the backlog (at least from the order entry end of the process). Defective replacement should happen quick-quick anyway, so let me know if your dealer needs help running this through… Jeff Eisel
Ani -> AniPro Upgrade
Message #120515
Allan, my apologies: I gave you incorrect information earlier. You had asked if your bundled Animator (Multimedia Explorer?) could be upgraded to Animator Pro v1.3a and I replied 'no'. However, such an upgrade *is* available through your Authorized Autodesk Multimedia Reseller. The list price is US$197. Again, sorry. Regards, Jeff…
Great, thanks for the support! Let us know what you think of R4 after you've had a chance to beat on it (and remember, you body needs at least three hours of sleep each night to continue functioning…). JE>
October release of 3DS 4.0 is still the official line… Regards, Jeff Eisel
Autodesk Animator Pro lists at US$795. Check with your Multimedia Reseller for their price. There is no upgrade path for Animator. When Animator Pro first came out, there was an exchange offer, but that has long since expired. Sorry. Regards, Jeff Eisel
David, we can get you another IG. Mail me your AAPro serial number, complete shipping address, and phone number. Regards, Jeff Eisel
Mail (not post) your 3DS serial number, complete shipping address, and phone number to me. We'll get you another Disk 2… Regards, Jeff Eisel
#15 x 3DSR3
Message #119312
Okay, Garry, here's what you're looking for: Autodesk will provide free upgrades to 3DS R4 for those 3DS R3 licenses which have been purchased as new product (not as upgrades) since the announcement of R4 at SIGGRAPH (25 July 94). This is in effect until the actual release date of…
Well, no policy has been announced. Historically, Autodesk has had a 30 day window for people who just miss the release of a new product, but again, I can't confirm that this will be true for 3DS 4.0 at this time (Autodesk is a great training ground for Pentagon spokespersons).…
#117164-
Autodesk CIS address
Message #117260
Max's CIS address is 74404,1322. Bob does not have a CIS account. Regards, Jeff Eisel
AutoCAD is supported on the ACAD forum. Sounds like your looking for the Win 12c4 patch, which can be downloaded from the library there. If you post the details of your situation in the ACAD forum, you can get a better answer from those TMs than I can give you.…
Autodesk's fiscal year begins 1 Feb (some tax advantage thing). Our 3rd quarter includes Aug, Sep, & Oct. Now, mind you, this is only my own personal observation, and a general one at that, but when a business promises to deliver within a quarter, you'd be wise to put your…
When will spending on games end? I think the worse the crisis the more that people will seek diversion. During the Great Depression of the '30's in the US, theaters stayed busy. People who were scratching to buy food were still able to come up with the price of a…
Latest AAPro version: 1.3a.
Actually, you being in the UK simplifies my answer: Check with Autodesk, Ltd @ 44-483-303-322. They set their own prices and policies. Regards, Jeff Eisel
Okay. Glad to hear it all worked out fine. Jeff Eisel
Well, a scholar, anyway. At least, I read trade rags occasionally, and that counts, doesn't it…? Jeff Eisel
Alec, you can return the defective disks through a Dealer as Brian suggests, or I can take care of getting replacement media for you. I'll want the old disks back for our QA guys to analyse. If you'd like the disks directly, send me an e-mail (not forum) message with…
AutoSketch is supported on the Autodesk Retail Products forum. GO ARETAIL. Jeff Eisel
…Or Customer Service might contact you… The replacement cost for a lost 3D Studio reference manual is $70.00. Autodesk has a policy letter that explains the replacement requirements. Call us at 707-794-1450, or mail me your fax number and I'll send the letter to you. Regards, Jeff Eisel
John, Kathy asks that you forward your complete address to her. You can send the mail message to: Kathy Clinton 74203,2625 Regards, Jeff Eisel
Got it! You are no doubt referring to the Euro CD. This offer has expired Oct '93, but I found someone who still has some of the CDs. We're shipping one to you at your 192 Whe… address. Regards, Jeff Eisel
3DS 3.0a is the current version. Jeff Eisel
Autodesk's suggested retail price of 3D studio is $2995.00. Street price probably varies by region. Jeff Eisel
Steve, your 3DS is registered. What CD are you looking for? Regards, Jeff Eisel
To check if the software license is valid, call Autodesk Customer Service with the serial number at 707-794-1450, or send me an e-mail message with same. Regards, Jeff Eisel
Wanted: T-33 Thunderbird
Message #105470
Where can I find a graphic of this aircraft? Preferably with Canadian markings. Thanks. Jeff Eisel
Ernie, your update was typed Wednesday (by me). Our order entry system shows that Production is filling the order (#7100020153) today; I expect that you'll see it Monday morning. Regards. Jeff Eisel
Paul, I can forward your request to the International Customer Relations group here. Please mail (not post) your 3DS serial number to me, and we'll see what we can do about that manual. Regards. Jeff Eisel
As has been mentioned, you need media, manuals and hardware lock. I'd be happy to verify the 3DS serial number as valid and help with the transfer of license if you wish. Via mail, not forum, please. Regards, Jeff Eisel
James, the latest version of 3DS is v3.0, which came out in February. The suggested upgrade price from v1.0 or v2.1 to v3.0 is $497. 3D Studio Plug-in Tool Kit for IPAS effects began shipping in March. SRP: $249. Both are available through your Autodesk Multimedia Dealer. For product literature…
Big jump? Remember ACAD v2.62 to v9.0? Jeff Eisel
Tim, you can order the update from yourAutodesk Multimedia Dealer, who will need the serialized diskette from your current package. Autodesk is current with its order processing, so you should not experience a delay. Regards, Jeff Eisel
Dick, here are the AAPro v1.3a update specs you requested. Enjoy… Jeff Eisel ******************************************************************************* ********* The changes are listed inthe README.DOC file in v1.3a. AUTODESK ANIMATOR PRO(TM) 1.3 README.DOC 11-30-93 CHANGES IN AUTODESK ANIMATOR PRO 1.3A EXTENDED CHARACTERS ADDED TO POSTSCRIPT FONTS The PostScript (R) fonts now supplied with the…
Eugene, here are some multimedia dealers in Alabama: Alabama CAD/CAM Birmingham 205-941-1738 Brooks Consulting Birmingham 205-836-9320 Custom Supply Birmingham 205-252-0141 Technical Training Aids Birmingham 205-988-9231 Compucad Systems, Inc. Mobile 205-342-6316 Entre Computer Center Mobile 205-343-0720 Latest version of 3DS is 3.0. Version 2 last shipped v2.01a. Regards, Jeff Eisel
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