#Amiga World unreliable
63 messages in this thread
Hello Amigos.
I live in Rome (Italy) and am an ex Amiga user. I had to sell it due to miss
of available space, my job forced me to use only PCs. But I wanted to remain
updated and informed with Amiga news and features, and CompuServe is a great
help with this, but reading Amiga World Magazine could also help a lot. I've
purchased it from the newsstand for a year and a half; finally decided to
subscribe, to be sure getting all the issues and to $ave over the cover price
(it costs about $8 per issue at the newsstand; thiefs? Yes. Italians=Thiefs,
often. The official italian distributor charges a lot on the foreign papers.)
I called AW guys by fax, sending the specific overseas subscription form that
they include in the magazine and asking to send me a short reply by fax,
specifying what will be the first issue I'll receive direct from them, to warn
my newsstand when to stop setting it aside for me. I've subscribed other
magazines (PC-Magazine, Unix World, QST/ARRL, Telephony etc.) and alla them
answered quickly and courteously to the same question. But Amiga World guys,
after 4 faxes still don't answer, neither by phone nor by fax nor by letter.
So be careful. A company that IGNORE its new customers AT ALL, means 1) a bad
mannered company and, 2) a company that puts its enrichment before the interest
in defense of customers; at least, others are money-full like them but try to
hide this to their customers.
I found this behavior at least outrageous. Near the year 2000, don't tell me
that still exist someone worrying about sending a fax overseas. Even Italy
lowered its overseas phone rates!… I can't figure out they are unable to send
one short, quick, small fax to tell "Thanks for your subscription – you will
receive the October 93 issue from us. Goodbye". A short line like this gets
sent in less than 30 seconds so costs LESS than a mailed letter and arrives
immediately.
Thanks everybody for the attention.
Marco V. Principato – ROMA – ITALY
Marco…
You aren't the only one who has been miffed by Amigaworld.
Every time I buy an issue of AW, several subscription cards fall out of it,
offering me a "great deal" on AW subscription. The last "deal" tempted me. It
was just under 20 dollars for a subscription, and you get a free diskette with
the deal. I decided to go for it. I sent in the card for a subscription. Two
weeks later, the card came back with a letter that explained that –
1) – I was in Canada, and therefore could not use the "bill me" option. My
subscription has to be prepaid.
2) – The just under 20 dollar deal was not available to me, because I am in
Canada. They wanted to charge me 36 dollars (US funds) for the subscription.
That's almost *double* the price being offered. I think that is completely
outrageous. So, now I will only pick up AW at a magazine stand *IF* it has an
article which interests me, and that certainly isn't the case with each and
every issue.
Don't get me wrong, I like AW, that's why I wanted to subscribe. But the
price being asked for simply because I am a half hour drive from Buffalo NY is
simply not acceptable. I shouldn't have to pay twice the price for that little
extra distance.
Scratch yet another subscription customer.
Jim
Jim,
I tried one of Amiga World's famous "free issue" deals about 3 years ago. They
sent me a bill and since I didn't want to subscribe, I wrote CANCEL on the
invoice and mailed it back. They then sent me a "guilt" letter saying we had a
"deal made with a handshake" and billed me again. Unbelievable !!!! I sent
them a nasty letter.
Doesn't sound like they've changed much in the last three years.
—Rich
Richard,
Sorry to hear about the problems you and a few others have had with
Amiga World Magazine. I just wanted to give the other viewpoint and say
that I have been a satisfied subscriber since 1988 and have found them to
be one of the better, more courteous, and professional magazines around.
No complaints on my end. Just a promptly delivered, attractively priced,
and great magazine delivered to my door for over the past five years.
Dom Fontana
–> Sent from NY via AP <–
Mr. Fontana: Thank you for your vote of confidence. Occasionally, we do make
mistakes, I'm happy to hear from a "happy" customer. Debbie, Fulfillment
Manager AmigaWorld
Debbie,
I'm glad to have helped. I think you have a great magazine. Keep up the
good work.
Dom Fontana
–> Sent from NY via AP <–
Richard:
just to learn a bit more American… can you kindly <g> report what did you
write in your nasty letter to AW? Or you think it's better to avoid here?…
MVP
Marco,
I'm not going to teach you some of the more "colorful metaphors" (in other
words, abusive language) found in American culture. I'm sure you have plenty
of your own. 🙂
It's been about 3 years so I can't remember exactly what I said but it basicaly
came down to the fact that THEY had offered me a free copy of the magazine and
TOLD me in the letter that if I didn't want to subscribe to simply write
"cancel" on the invoice they sent me. That's exactly what I did and I told
them I thought it was reprehensible that would then send me a "guilt" letter in
an attempt to FORCE me to subscribe. I told them that because of their "guilt"
letter I would NEVER buy their magazine again.
I then didn't buy another Amiga World until just a couple weeks ago. If they
hadn't sent me that letter, who knows how many issues I would have purchased in
the last 3 years. It's really too bad because the issue I just bought WAS very
good.
Hope this answers your question and yes, we should definately talk about it
here. Maybe someone from Amiga World will read it and understand what
AS*H*LE'S (colorful metephor 🙂 they were back then and make sure it never
happens again.
—Rich
So good!
Richard, it's wonderful to know I'm not alone. However, I've gotten into some
troubles in getting messages thru WINCIM, maybe I've lost some of the messages
of other forum participants. I seem to be in need to change the dial in
number.
The worst: no mention is done in AW about CompuServe mail addresses or even
Internet. What kind of "bad boys" are them? Almost all magazines DO have at
least one person able to walk around here. Hmmm, I figure out what mistake
I've done, that day I purchased AW for the 1st time …
Rgds,
MVP
Marco,
Message received.
I don't want you to have the wrong impression.
For the most part, AW is an excellent magazine. It allows Amiga users to keep
up with the "latest" ideas and products available to us. It is also a very
good value, to Americans at least. It only costs perhaps 20-30 minutes of an
average Americans hourly income (don't quote me on that) at COVER price and
much, much less by subscribtion. My problem came in the way they tried to get
me to subscribe against my will by making me feel guilty. Amiga World is not
the only Amiga magazine out there, but if it's the only one YOU can get, then I
would suggest that you continue to buy it.
I'm sorry that I do not understand the problems you are having with CompuServe,
for us it is so easy (TOO easy, the way my last month's charge looks) 🙂
Aren't you the one learning to speak/write American? (Notice I didn't say
English, VERY different!) If so, your messages are coming across very well.
How long have you been learning? How can we help? What areas are you having
the most trouble with? Except for your grammer (which will take a long, long,
time), you sound quite knowledgeable (I need to watch my spelling) of the
language.
Looking forward to hearing from you.
—Rich
Richard,
Guess what?
I just got a mailing from AW that said "Time flies when your having fun."
It was a renewal for my subscription to AW. I thought I had quite some
time to go before renewal, so i checked to see when my sub expires, and i
found out that my sub expires Feb of 94!
What in the Amiga World is going on here. I've subscribed to many
magazines over the years, and never have i seen an attempt by a magazine
to get a renewal 7 months before expiration.
It would seem to me that the readership is dropping fast, and they are
desparately trying to hang onto what is left.
What do you think?
Thomas
Tom,
I frequently get renewal notices a year or more before my subscription
expires. I'm sure this is just routine. Most of us ignore one or two of
those notices before we finally send in the renewal.
—Betty
Thomas,
I'm quite used to renewal notices seven months, or more, in advance.
Given the number of mags I suscribe to, I'm suprised that more don't
practice this.
Brian
Tom,
This must be the new thing these days. My Newsweek subscription doesn't run
out until December and yet they have been trying for MONTHS to get me to renew.
It's called CASHFLOW.
—Rich
Richard,
This must be the new policy at AW. Over the last 5 years I've never seen a
renewal mailing this early. No need in speculating about whether or not
readership is falling off and AW trying to keep what is left.
Thomas
Really Thomas, there is noting new here. This is how it has always been done –
and believe me I've taken my share of comments on it to the circulation
department over the years. It is simply standard operating procedure for
magazine subscription services – and AW is not doing anything unusual.
As for AW – it is doing just fine. It remains the authority in the Amiga
publishing field.
Lou
That is a common practice, if they get your prepaid subscripition in the
current calender year, they can add that to this years books. Anywhere
from 4 to 7 months is not at all unusual for most magazines aimed at a
narrow audience. They can get a cash infusion, keep subscriber loyality,
and show higher subscriber base. It sometimes is a indication of a
company trying to get cash for a new publication or project.
Richard -> via the Amiga 1000 AutoPilot
Richard,
Or to justify higher advertising rates. 🙂
—Rich
Tom,
I have about a dozen magazine subscriptions (computer, audio, video,
MIDI, recording, etc.) and most of them send me renewal notices 6-8 months
in advance. I have some 3-year subscriptions where they solicit renewals
18 months in advance. So I don't think Amiga World is doing anything out
of the ordinary, just as they're not doing anything out of the ordinary by
charging more for Canadian subscriptions. They're just doing what most
other magazines do.
Dom Fontana
–> Sent from NY via AP <–
One thing to keep in mind is that the editorial folks have NOTHING to do
with circulation. In fact, circulation and sales is usually done by a
third-party company (and these companies, like CDS, usually handle
hundreds of different magazines).
Denny Atkin
Author, Denny Atkin's Best Amiga Tips and Secrets (cheesy plug!)
Denny (cheesy plug!) Atkin,
I certainly understand that the editorial staff at AW doesn't have anything to
do with circulation (as long as they write well) 🙂 But the owners DO. The
owners made a serious blunder in the "third-party" company that they used. If
my experience was any indication, they lost many more potential customers than
they gained by the strategy they used.
However, as I pointed out to Marco, AW is all in all an excellent magazine, and
I will continue to purchase it……occasionally.
—Rich
On the other hand, a year or so back I was looking for an article in an
old Amigaworld and couldn't find it. I called the magazine asking to buy a
back issue, got put through to an assistant editor, and told him (vaguely)
the article that I recalled. Within a few days he'd mailed me a photocopy
of it without charge. Hurrah!
— Ron Legro, Milwaukee
via AUTOPILOT (the only way to fly)
Ron…
As I said, I have no complaint about the magazine itself. However, the
subscription issue is what I have a beef with. Why would someone who lives in
Canada have to pay *double* for a subscription? Postage? I don't think so.
Jim
Actually, as I understand it, Postage has a LOT to do with it, as magazines
don't get the special Magazine rate when crossing borders. There's also GST to
contend with.
Heck, compare it to trying to order a British mag over here — direct
subscriptions from the UK are usually well over $100 a year!
I think it might be postage plus the fact that the Canadian dollar is worth
much less.
-Jonathan
Jim,
I have subscriptions to twelve magazines; computer, audio, video,
recording/music, and practically all of them charge a higher rate for
Canadian subscribers, so why should Amiga World be different? What they
are charging is not out of the ordinary. And the fact that you're only 50
miles from the U.S. border really doesn't make a difference. If the policy
is to charge more for Canadian residents, then it makes absolute sense to
include you, no matter how close you are to the U.S. So maybe you disagree
with magazine subscription policies in general, but that isn't a knock
against just Amiga World. Most magazines have the same policy.
Dom Fontana
–> Sent from NY via AP <–
If you want to solve the 50-mile issue, get a P.O. Box in Buffalo and
drive down once a month.
Dale Larson
– An Amiga Software Engineer with some time on his hands.
> If you want to solve the 50-mile issue, get a P.O. Box in Buffalo and
drive down once a month.
I think you meant to leave the above message for someone else. I don't
live in Canada.
Dom Fontana
–> Sent from NY via AP <–
There might be tariffs or other legal/money non-sense involved?
Dale Larson
– An Amiga Software Engineer with some time on his hands.
Jim: the reason you have to pay double for a subscription in Canada is entirely
due to postage and the laws. Magazines usually get special rates for postage if
they're big enough. The same is true in both countires. But US magazines can't
just send a bunch of copies to Canada and mail them from there with the special
rate. Canadian lawas require Canadian content/ownership/edition or whatever.
That's why Time magazine stopped making a real Cnd edition—because the govt
wouldn't let them have cheap postage. There is a current controversy over
Sports Illustrated's Cnd edition, which somehow qualifies for the special rate.
And yes, GST is included in the Cnd price as well. Canada requires that foreign
publishers collect GST for them. (Which doesn't make US mag publishers very
happy, since no other country does something like that.)
Mike Loader (a Canadian now living in the US who is enjoying resubscribing to
magazines at half the price. 😉
Speaking as someone who has worked for companies that ship to Canada,
shipping has a LOT to do with it, not to mention taxes. (Shipping taxes,
and handling was about double what some items were worth.)
Bob Comer — Cruising the nets on AutoPilot from Cheyenne, Wyoming
It's not just Amiga World that charges a lot more for their product in
Canada. A while back when the new software for DCTV was released (v1.1) I
called Digital Creations to find out about the upgrade.
DC: "Yes we're shipping the upgrade" I was told, "It's $15."
ME: "Great" says I, "Do you charge extra for shipping to Canada?"
DC: "Canada,…Oh,.. We charge $35 in US funds for the upgrade."
ME: ?????
At this point I'm still using version 1.0 of DCTV's software and will
never buy anything else from Digital Creations.
Jim,
I can relate to what you are saying but it isn't just AW that doubles the
subscription price for Canada. If you look at almost any other American
publication the price is between 50-120% more in American funds. Even
compute!, which only costs $9.95 is over twenty in Canada. I believe,
with most Mags that have advertising, your subscription is paying for the
post charges, not the magazine. The ads pay for the mag.
The higher cost to Canada I think it is because the US postal service
gives magazines a bulk discount which Canada Post doesn't. The end result
is that it costs more to mail to Canada. But, if you assume you will buy
all the magazines in a given year the cost of a subscription is still a
little bit less than buying at the local vendor.
Andrew
That's ok, Jim. I see. I see that I'm not alone.
All the best,
MVP
Jim,
AW airmailed to Europe is 81.97 Dollars a year. I can buy it at my local
gas station here in Brussels for the equivalent of six dollars (let's see
.. 12 times 6 …. um 72). I save nearly ten dollars and have the
advantage of browsing thru each number to see whether I want to purchase.
The other thing that drives me mad is 'Foreign orders must be prepaid in
U.S. funds drawn on a U.S. bank.'. This phrase is only too common in
American advertising. WAKE UP, America, there's a whole world out here.
Pete Jones, flying on AutoPilot from Brussels, Belgium
p.s. I notice that they give Mexican subscribers a better deal than they
offer you, only 30.97 dollars!
Peter,
Your newspaper dealer has the advantage of dealing with a distributor,
which receives magaznies in bulk. This costs MUCH less to ship for 12
copies (out of what, a hundred? a thousand? More?) than does a single
magazine, 12 times. That's where the extra ten bucks comes from. Also,
mailing isn't the only issue. Handling for single issues is more costly
than for bulk issues. Somewhere in there is (no doubt) some profit for the
magazine, too. Hopefully. That *is* the point, after all.
As for "Orders must be prepaid in US finds drawn on a US bank", Well, of
course. If we (a US company) deposit a check from another country, we get
charged somewhere betwen 5$ and $25, depending on just where the check
came from. Ditto wire transfers, and so on. It costs money to do
international transactions – if you pay by check, by the time AW cashes
it, they are missing a significat percentage of the dollars they require
in order to get you your subscription and make a profit – neccessary to
get the job done. It's not AW's fault, if anything, it's a problem with
nationalistic and protectionistic attitudes that the US (and much of the
rest of the world) has been guilty of collectively for years. Those
attitudes cost bucks – I never did think that "national pride" (ours,
yous, theirs) was worth diddly, but hey – I've never been mainstream,
anyway. :^)
The external funds issue only has three possible resolutions:
(1) – you get charged a fee, plus the sub cost, in your funds. This would
be administratively a nightmare, because since transactions to different
regions cost different amounts, the bookkeeping would be expensive (and
guess who would get to pey? Right – you).
(2) – The way it works now: That is, YOU get to find out about the extra
costs by converting the funds to US dollars. This removes the bookkeeping
issue from the magazine's hands and puts it in yours. It also gives you a
decent change to "bargain shop" for the best money conversion. It costs
you time, it saves the magazine time.
(3) – They "just do it" and swallow the costs. They lose money, and they
(naturally) eventually stop offering out of country subs.
——————
It's simple (relatively) economics. America, or more to the point, Amiga
World, is awake – you're not allowing for reality, and that's the problem
here.
–Ben
…via AutoPilot
Ben,
Points taken. I guess that part of the problem is I cannot help comparing
bankers with vultures. The belgian banks have a cute little system that
says deposits are credited only from the following working day while
withdrawals are debited from the previous working day. There are no
figures to show just how much this nets them per annum!
On the U.S. funds issue, I think it must lose American companies some
international orders. If someone here in Europe can just write out a
cheque and send it off to the States, then he/she is more likely to do it.
If the Eurocheque system could be extended to cover the globe it would
simplify things. The banks would still get their pound of flesh (they do
with the present Eurocheque system) but would be much more transparent to
the customer.
Thanks for the docs on packet radio by the way, I shall be coming back to
you on that.
Pete Jones, flying on AutoPilot from Brussels, Belgium
Ben,
I'd suggest you check out other banks in your area for their foreign funds
policy. I used to get a lot of European checks — personal checks, and
was never charged for deposit. The only time I was charged is if it was a
EuroCheck (brand name of a money order, I guess). Personal checks never
had a charge. Now, if a European personal check bounced (that happened
several times) I'd be charged $60 in fees whereas if a US check bounced it
was only $5 in fees (plus the face amount of the check, of course).
-sja
Pete,
That's because exchange rates fluctuate daily. You may send in the
equivalent of $80 in foreign currency and iby the time it was received,
deposited, exchanged, etc. it could easily be worth some other figure. By
sending in US funds all those delays and fluctuations are avoided.
Don
Don,
See my further mumblings to Ben. 🙂
Pete Jones, flying on AutoPilot from Brussels, Belgium
Don,
Currency fluctuations can go either way, so it's a wash. The way my bank
works is that you are credited the exchange rate for the hour the deposit
was made (they call for the current rate at the time of deposit).
-sja
Steve,
Overall..it may be a wash, but from several viewpoints, unless the
figure is exactly on…it's "not right".
Joefrom German orders something, writes out a check that is equivalent
to $80 on the day he drops the order in the mail. By the time it's cleared,
Joe'scheck is only worth $75. The company just lost $5 profit. Same
thing…but now by the time it's cleared, Joe's check is now worth $85. Joe
just paid $5 more than the advertised price and is entitled to refund and/or
hasa complaint about being overcharged.
That, plus the fact that most banks do charge a fee for foreign
transactions. Mine was a set $2.50 processing fee.
The only way for it to be "fair" is for the purchaser to send funds in
$US drawn on a bank that's a member of the FRB. Don't forget, that no matter
how long it takes for a check to clear….under current regulations banks must
make deposited funds available to you within 7 days. If it takes 15 days for a
check to "bounce" the bank has to eat some of the charges.
Don
Don,
No …. Joe's check is worth what he wrote it out for in his country. If the
exchange rate changes between the time it was written and it was deposited, the
only affect is on the person the check was written to.
Say that Joe's check was for 500DM … when the check comes in and is debited
from his account, 500DM is removed — no more, no less.
My bank does not charge for foreign transactions (other than EuroChecks), maybe
you should switch? (I'm with Colorado National Bank).
Steve,
The last foreign check I got was from TransAmi UK…so it's a moot
point now <grin>.
Don
Steve,
Sounds like a reasonable bank. What is curious, though, is the fact that
it charges for EuroCheques but not for other European cheques. The issuer
of a EuroCheque pays 1.25% on top so that the recipient shoud pay no
charges at all! Part of that 1.25% obviously goes to the destination bank.
It would seem that, in your case, your bank makes a charge because it's
not getting anything from the European bank, which thus makes a larger
profit on the deal! As I said in other message on this thread, maybe The
Eurocheque system, or something similar, will spread across the whole
world. (Thought: They'll have to think up a new name for it, to avoid the
confusion between an American check and an English cheque 🙂 )
Pete Jones, flying on AutoPilot from Brussels, Belgium
Mr. Jones: Yes, you can get the Magazine cheaper, if you wait to purchase it
on the newstand, but there is a time difference of 3-4 weeks, sometimes longer
for overseas. Debbie, Fulfillment Manager AmigaWorld
Um… It works both ways, you know… I regularly pick up several UK
based Amiga magazines (Amiga Format, Amiga Power, and sometimes others)
from local bookstores and magazine stands, and invariably, the cost to me
for buying it off the stand is typically significantly less than the
subscription rate for overseas customers.
Mind you, the business about "…U.S. funds drawn on a U.S. bank." seems
to be reciprocated less often, but I *do* often see in these magazines
that overseas orders MUST be paid with a Credit Card. (Nearly all US
companies who make the "U.S. funds" statement also take Credit Cards, so I
figure we're even there…)
–>Steve Bennett
Steve,
Yes. The credit card route is the way to go for international purposes, I
think. They also have their problems, though. For example, I have had
problems with deliveries to my Belgian address when ordering with a credit
card which has my English address. I can understand this, however, given
the high level of credit card fraud.
Pete Jones, flying on AutoPilot from Brussels, Belgium
Marco,
You should have gone with the Compute Amiga Edition.
Compute magazine offers much better all around Amiga coverage.
Thomas
Hey, Thomas:
That's a good idea. Why don't you tell me how to contact them? I've never seen
it at the newsstand here and can't figure out how to read a sample issue
without asking to them.
Thanks for your suggestion and thanks to the others, who read my message.
MVP
Marco,
RE:Cumpute:
Compute is distributed worldwide by Curtis Circulation Company, P.O. Box
9102, Pennsauken, NJ 08109.
Distributed in Australia by the Horwitz Group, P.O. Box 306, Cammeray NSW
2062 Australia and in the UK by Northern and Shell Pic, P.O. Box 381,
Millharbour, London E149TW
Cost: Canada and elsewhere -25.94 one year(Taken from Feb 93 issue)
Thomas
Tom,
Where is Compute Amiga Edition available?
-Louis
On AUTOPILOT
Louis,
Pretty much by mail. It might be available at some rare magazine racks,
but if you really want it subscribe.
Thomas
Marco,
Try Subscribing to 'Amiga Shopper' an English magazine that caters for the
serious Amiga User (No games coverage)
Their International Subscriptions Number is +44 458 74011
Its a good Mag and i'm sure they'd be more than pleased to supply you.
Steve
Marco,
You're being unrealistic. The cost of an overseas fax is very high
compared to the margins it generates. One fax to you, and bingo, that may
eat the entire profit from your subsription.
I wouldn't be surprised if a letter arrives with your requested
information, though.
–Ben
…via AutoPilot
Ben:
I respect your (as well as other's) opinion, but, don't tell me that a
subscription means for a magazine earning one dollar. If so, why don't all
these guys who advertise subscriptions go walking along the sand, rather than
work hard?
I own 4 USA Phone Calling Cards (AT&T, MCI, US Sprint and VIATEL). I use them
because I $ave over our national overseas rates. So, a US-resident guy MUST
(and when I tell "must" I mean MUST) spend less than me to send a fax overseas.
I spend one dollar each one-page fax through VIATEL, one & half through the
local phone company. Why should anyone in the US spend more? Anyway, it's not
a profit matter; it is a manner matter. PC-Connection (a mail vendor I can
recommend to everyone) has sent to me lots of faxes; has swapped a defective
faxmodem I purchased with a new one, without charging me one cent, including
shipping back and forth. So, some of the faxes produced a profit, because I
purchased. Some other didn't, but produced the image of a serious, kind,
polite, courteous and reliable company. Do you figure out what means using
this tecnique to fill such opinion in customers' mind? Simply, costs less than
advertising and works much better, because produces human advertising.
Sorry for the river of words.
MVP
Marco,
the situation with the various phone systems has more to do with the
fact that most of the telecommuncations companies are monopolies, and
state run at that. All too frequently, what is charged to call from, say
Spain, to another country, say Argentina, is a quite different amount from
what is charged to call from Argentina to Spain. It would be reasonable
to think that each call would cost the same each way. Not in this world.
If a third country is involved it becomes a nightmare.
The main reason this situation continues, and it is a _worldwide_
problem, is that the contracts between the telecommunications companies
were set some time ago when we did not have the current free-for-all that
resulted from the breakup of AT&T. There are some new companies operating
in Europe that specialize in offering cheaper long distance services to
companies by routing calls through intermediary countries, such as the
Bahamas. It's irrational that a call that actually travels a longer
distance should be cheaper, all because of national boundries and national
telecommunications monopolies, but it's true.
Sad but true. Sorry for my river of words.
Brian
Mr. Principato: When AmigaWorld Readers, contact the Main Office, via Fax, we
try to respond within 48 hours, a major problem being, in- complete
information. It would be most helpful, to include the complete address and the
telephone number. To fax out we need theinternational number as well as the
country code. Sometimes this is not provided and it causes great difficulties
in our response. Debbie, Fulfillment Manager AmigaWorld