Dir Opus 4.0 Fact Sheet
46 messages in this thread
Directory OPUS Fact Sheet
Full Product Name – Directory OPUS
Current Version – 4.0
Retail Price – $99.95
Company INOVAtronics, Inc.
8499 Greenville Ave. #209B
Dallas, TX 75231
U.S.A.
Tel. 214-340-4991
FAX 214-340-8514
INOVAtronics GmbH
Im Heidkamp 11
W-5000 Cologne 91
GERMANY
Tel. (+49)(0221) 875126
FAX: (+49)(0221) 8704747
Description – Already the best-selling directory management utility for the
Amiga, Directory Opus offers a convenient alternative to the Amiga CLI for
such tasks as copying and deleting files, formatting disks and so forth.
In addition, Directory Opus can perform many functions simply by
double-clicking on a filename in a directory window: showing pictures,
running anims, playing sounds, launching executables, and more. With
unlimited buttons and menus which can perform any function possible via
Opus, AmigaDOS or ARexx. Opus can even be "taught" to recognize and act
upon any type of file created by any Amiga software package.
New Version – Along with A4000 and A1200 AGA/AA compatibility, increased
audio/image file support, and many other new features, Directory OPUS 4.0
is now more intuitive, more helpful and more flexible than ever before.
You can even completely re-configure the interface to suit the way you want
to use the program.
Features (Implemented Prior to 4.0)
File Management Directory OPUS can: copy, move, rename, delete and
archive files, create new directories, copy, format, and install disks,
read and print text files, and can make assigns and encrypt files.
Multilingual – All buttons can be configured for any language (German,
English, etc.)
Other Features – Directory OPUS can: launch programs and CanDo decks, show
pictures and brushes, show fonts, anims and animbrushes, play sounds,
access via hotkey, be iconified, show complete directory trees and history,
provide online help for all features and AmigaDos error codes, support
AREXX. Additional features: Unlimited custom gadget banks, swap L and R
mouse button
[ MORE ]
Martin,
Thanks for the DirOpus 4.0 Fact Sheet. Does the new version also
support sub-menus?
Dom Fontana
<– Sent from New York via AutoPilot –>
Sorry, but Opus 4.0 does not support sub-menus.
Martin
– via Whap!
martin,
Okay, then I'd like to suggest sub-menus for the next update.
Dom Fontana
<– Sent from New York via AutoPilot –>
Suggestion noted. Thanks Dominick. Happy New Year, by the way!
Martin
Happy New Year, Martin!
Dom Fontana
<– Sent from New York via AutoPilot –>
Martin,
I just got my Dir Opus 4.0 upgrade today. It was shipped on 12/16/92,
but I just got it on 1/7/93, which is 22 days later! It should NOT have
taken over 3 weeks to arrive. Since I am in the Auto-Upgrade Club, I
should have been one of the first people to receive it.
I looked at the shipping label and my zip code was incorrect. Maybe
this accounts for the delay. My name is Dominick J. Fontana and my CORRECT
zip code is: 11367. You had the incorrect zip code of 11387. That is, you
had an 8 instead of a 6. Please let me know if you need more information
in order to make the correction.
Please correct my address in your list for the Auto Upgrade Club, then
advise me that you have done so. I want to be absolutely certain that the
correction has been made, so I don't have to wait over 3 weeks for the
next upgrade.
I'll leave my comments on 4.0 after I have checked it out.
Thank you.
Dom Fontana
<– Sent from New York via AutoPilot –>
Dominick,
I have sent a message to the Dallas office asking them to change your zip
code. I will follow up with them to make sure that they do.
The zip code problem does not account for the shipping delay, however. I
have spoken with our U.S. Sales Manager and he said the following:
The Opus Auto Upgrade Club members were charged for their upgrades in batch
and they were the first persons to be shipped their upgrades. It is
possible that some exceptions occurred or that individual orders fell
through the cracks and were not shipped before other people who have
upgraded, but be sure that that is the idea of the club. Please understand
also that an unbelievable number of people have called and jammed our phone
lines for days to order this upgrade. At first, it had the effect of
completely swamping our sales and fulfillment staffs.
Anyway, those are just reasons why many of the Auto Upgrade people did not
have their units shipped for about 10 days after they were charged. We are
still working the kinks out of this system, and we are not satisified with
the way this one went anymore than you are. You must admit, however, that
it is FAR better performance than we have managed in the past and that our
timing is improving. We will continue to work to improve it.
The long and the short of it is: you got a discount on the update by being
in the club, but we were not able to ship until about 10 days after the
charge was made because of the incredible demand for the upgrade. We are
not satisfied with that and will continue to improve our performance.
I hope you will consider this in the spirit in which it is intended. I am
sorry that it did not get there in the time we all wanted, but I hope you
like the new software and manual and that you will continue to support us
in the future.
Martin
– via Whap!
Martin,
Hi! I'm glad to see you are back.
Thanks so much for the quintessential perfect response to my inquiries.
I really do appreciate it. Also, your public posting of the problems with
the Auto Upgrade Club may save you from having to constantly answer
similar questions in the future.
You have answered all of my questions to my perfect satisfaction. You
and INOVAtronics most certainly will have my continued support for your
future products, although I'm not certain if you would still have had my
support if you took the advice of one of the members here and ignored my
questions. 😎 INOVAtronics is a class act all the way and is one of my
favorite Amiga vendors. I look forward to your future software products.
I also wholeheartedly admit that performance is improving and I
appreciate your efforts to continue to improve it. The disk label was just
a minor point, but I thought you might want to make your duplicator aware
of it.
Actually, the reason I didn't like having to wait is Dir Opus 4.0 is
such a fabulous update. Very nicely done! Even though I got a discount, I
think it is worth every penny of the standard $45.00 upgrade fee that you
are charging. Dir Opus was one of my most valued pieces of Amiga software
in the past and the upgrade makes it even better. The manual was also very
nice. I look forward to future updates of an already outstanding program.
(Hmmm. That didn't seem like a flogging to me. 8-))
Thanks, Martin, and I look forward to discussing Dir Opus 4.0 with you
in the near future!
Dom Fontana
<– Sent from New York via AutoPilot –>
My god, man! Have you no heart?! You just about flogged Martin to death
with those compliments!! *8> (Tongue firmly in cheek)
Vance
Boy oh boy,
You are proud of yourself eh? 🙂
-mark=
Martin,
I'm having a problem with the way INOVAtronics is handling the Dir Opus
4.0 upgrade. First, as a charter member of the Auto Upgrade Club, I was
supposed to be one of the first people to receive the 4.0 upgrade, and I
wasn't. There have been people who have simply called in for their
upgrades and who have received them before I received mine. NONE of those
other orders should have been shipped, until the upgrades had been shipped
to ALL the members of the Auto Upgrade Club. Why did this happen? I hope
this will be corrected with the next upgrade.
Next, my credit card was billed for the upgrade on 12/16/92. I received
my credit card statement weeks ago, yet I just received the upgrade. When
I used the Version Command from the Project Menu, it displays the Compile
Date as 12/21/92. That means the program couldn't possibly have shipped on
12/16/92, the day INOVAtronics billed me for it, since my version wasn't
even compiled until 12/21/92. As such, INOVAtronics billed be for the
upgrade BEFORE they shipped it. THEY ARE NOT ALLOWED TO DO THIS! The
documentation for the Auto Upgrade Club states that I would not be billed
until after the upgrade had been shipped and I was also told this by
someone at INOVAtronics. Since the upgrade didn't arrive until 22 DAYS
AFTER I WAS BILLED FOR IT, the upgrade probably wasn't even shipped to me
until about 2-1/2 weeks AFTER I was billed for it! Why did this happen?
Finally, the label on my disk was put on crooked. Even though it might
seem like a minor point, it gives the appearance of a very unprofessional
company. As if someone was inserting disk labels from their garage.
None of this has anything to do with the program itself. From what I've
seen so far, it appears to be an exceptional upgrade. I will post further
comments after I have spent some time with the program. While the program
appears good, INOVAtronics' distribution of it leaves a lot to be
desired.
I look forward to your responses to my questions.
<continued>
Dominick,
Don't you think Martin and Inovatronics has a right to discuss this matter
with you in private before you decide to publicly discuss it?
I think your message belongs in email, and if you can't get satisfaction
there THEN bring it to public attention.
-mark=
I'm glad Dominick brought out his concerns. I have just joined the
auto-upgrade club though reluctantly because of all the people who are mad
at INOVAtronics for not shipping product to them first or at all.
I'm glad I am able to see there are problems with the upgrade club by
postings like his. That is the reason I pay so much money here on CIS.
To find out things like this from other users as well as responses from
the company.
Donovan,
Thanks for your support. It was a pleasure to inform you and the other
users about the way INOVAtronics handled the upgrades. I agree with you
that such postings are one of the primary benefits of CIS.
I've been down this road with Mark before. He works for an Amiga dealer
and he takes every opportunity to state that it's unfair for a customer to
leave a public message about their problems with a company, without first
trying to give the company a chance to resolve it privately. He's afraid
that we'll unjustly damage a company's reputation.
Next, he'll probably tell you the story about some guy who bought a
memory board from his store, installed it incorrectly, and then went back
to the store and yelled at him in front of other customers. The customers
may have been given the wrong impression about the store because they
didn't know the whole story. Mark feels leaving complaints about a company
here is wrong, because we might turn potential customers away from them,
before they hear the company's side of the story. Oh, and he also feels we
have some sort of obligation to do everything possible to make sure that
all the Amiga vendors survive, even if they screw us, since there are so
few of them.
I obviously disagree with him. INOVAtronics has an online presence for
our convenience. What could be a better place to inform them of my
dissatisfaction with the way the upgrades were handled. If they have a
valid excuse, then let them state it publically, like I did. The excuse
will probably be something about receiving an overwhelming response to the
4.0 upgrade. Some excuse.
I'm glad you found my message helpful.
Dom Fontana
<– Sent from New York via AutoPilot –>
Yep,
You summed my feelings up exactly. 🙂
I think that you need to open a business and give it a 'go'. Perhaps you
might understand my position better.
-mark=
My only message on this subject will be this: I do not mind, in any way,
complaints being aired in this forum. I am happy to hear about problems
when they exist and will do everything that I can to solve them. We do use
this forum to both promote our products and serve our customers and both
functions are completely valid.
I should have checked in here a few days ago before this thing got blow out
of proportion. Anyway, I'm back now and I just want to say:
Glad you have it now. Glad you like it. If anyone else has questions,
problems, or praise, bring it on!
Martin
– via Whap!
You're a good man, Martin! Even you didn't mind my message where I asked
you a few questions about my upgrade problems. Can you imagine the
audacity of someone to suggest that my questions to you weren't proper
just because they didn't approve of them?
Gee, I guess the IDE controller in the A4000 wasn't a good idea either.
😎
Yeah, too bad you didn't check in here sooner. You simply would have
answered my questions to my satisfaction and that would have been the end
of it. Instead, you saw the fiasco that ensued.
Martin, you're a gentleman and a scholar. Now let's get back to Amiga
stuff! 😎
Dom Fontana
<– Sent from New York via AutoPilot –>
Thank you, thank you.
I am away off for the weekend starting today, so have a nice weekend,
everyone!
Enjoy Opus!
People in Europe, despair not. We begin shipping updates next week!
Martin
– via Whap!
I hope that the next upgrade will go more smoothly Donovan, and that you
like the new software. I do!
Martin
– via Whap!
Mark,
Please get off my case! I had this problem with you before concerning
my TTR messages. You spoke too soon then and also with your opinions
concerning the A4000, and you're doing the same thing now.
No, Martin and INOVAtronics have no "right" to decide where I choose to
discuss the matter. I prefer to discuss it here and that's all that
matters. They can also respond publically. If I thought the message
belonged in EMail, then I would have left it there. They billed my credit
card on 12/16/92 and I received the update 22 days later. If there were
any extenuating circumstances, Martin can explain them here.
We all know you work for an Amiga dealership, but please try to use a
little objectivity before you leave a message. You always take the narrow
view that customers shouldn't voice their complaints publically. I
disagree. I did finally receive the software, so I'm not looking for
satisfaction from INOVAtronics. The satisfaction comes from publically
posting how they handled the upgrade.
Time has proven me 100% correct about my TTR messages and will probably
do so again.
Dom Fontana
<– Sent from New York via AutoPilot –>
Dominick,
Are you feeling 'picked on'? 🙂
I will not get 'off your case'. I think what you are doing is pretty
unfair to the company. You are damaging sales and provoking ill will. In
this case, I have read every message you have written here about
Inovatronics, so don't discount my post by simply saying "I am speaking
without knowing what facts".
The facts I have are the facts you provide.
I think it would be reasonable for you to allow a company to correct a
problem that may well have been an accident on their part. Posting it
publicly is not the method I would use to get satisfaction.
Now as far as your comment goes about me "working" for a dealership is
concerned. Let me straighten you out there. I do not "work" for this
dealership, I am part owner of the dealership. Secondly I have made it a
point (unlike some 'dealers' here) to not flog my wares here online. The
fact that I am an Amiga dealer does not automatically mark my opinions as
biased and somehow without merit.
I think you are trying to create a stink–and I think it stinks. I happen
to miss TTR's products and will do my damnest to call you on every
inconsistancy you make here publicly with Inovatronics.
Get off your back? Only when you get off Invoatronics back and handle
things in a business like way.
Martin, if I were you I would simply tell him to contact customer service
and be done with it. I would not attend his public flogging.
Dominick, What did my comments about the A4000 have to do with this? Oh,
you must be refering to the time I decided that I did not think IDE was a
big deal. Yep, got me there guy. I talked with people, did some
investigation and the facts changed my mind. Yep, that is sure an
indictment of my character. 🙂
Tell me, what facts are missing in this case??
-mark=
Mark,
Believe me, I'm am not worried about being picked on by you. If
anything, I consider your messages a minor nuisance. Although I don't wish
to debate the point, I will afford you the courtesy of a reply.
Actually, I think Dir Opus 4.0 is a pretty great upgrade and I like
INOVAtronics as a company, and I hope they continue to prosper. One reason
you are out of line, and your message confirmed this, is you are treating
this like the TTR matter, and this is nothing like it. Your whole attitude
seems to be, I disagreed with him when he left messages about TTR, and I'm
not going to let him do it again to INOVAtronics.
First, TTR was a horrible company, and I've heard horror stories about
them from almost everyone I've spoken to, except you. Even the programmer
of MRBackup Professional couldn't stand them and he's sorry he was ever
affiliated with them. But there is Mark Manes still staunchly supporting
TTR, apparently for no other reason, other than the fact that they were an
Amiga vendor. Second, it is none of your business how I choose to handle
the matter. You handle your complaints your way and I'll handle them my
way.
I mentioned the A4000, simply because that shows how you can flip-flop
from one side of the fence to the other. You had a little TTR software and
had no problems, so you defend them, despite all the tremendous problems
they caused for many others with their hardware and software. As long as
it didn't affect you, it doesn't matter. But if you had purchased
non-working hardware from TTR and then been lied to numerous times over a
few months, you'd probably flip-flop, as you did with the A4000, and be
against TTR. The same goes for INOVAtronics. You have one opinion now, but
it would probaby change if you were in my shoes.
Since this is about INOVAtronics, and not TTR, the facts are that I did
finally get the upgrade and I plan to keep it. There was no reason to
contact customer service to resolve the problem, since there is no problem
<continued>
Whenever someone talked about TTR, I always wanted to upload an image of
their office building, and a collection of all the stories I'd heard about
some of the principals of TTR, even before they started TTR.
John,
What was the TTR office building like?
Dom Fontana
<– Sent from New York via AutoPilot –>
A hell-hole, a roosting place for fly-by night businesses. 🙂
John,
That's certainly how they operated. Like a fly-by-night business. 😎
Dom Fontana
<– Sent from New York via AutoPilot –>
to resolve. I just wanted to make a complaint about the unprofessional
manner in which they handled the upgrades. What better way to make that
complaint than right here online where everyone can see it and where
INOVAtronics can also publically respond? It saves me a long distance
phone call, and it's more convenient for me. And make no mistake about it;
INOVAtronics is here for the convenience of their customers. Are you
suggesting that they should use this Forum to promote their products and
then their customers' complaints should be shrouded in secrecy so no one
knows about them. They have to take the good with the bad when they use
this Forum. They can't have the benefits without the burdens.
You're actually a bit of a troublemaker and you're the one making the
stink. I'm not trying to rally the troops against INOVAtronics, since I
think they are a fine company. I am one customer voicing my concerns to
Martin, their online rep, about the way the upgrade was handled.
As far as handling things in a business-like way, that's exactly what
I'm doing. It's you who are acting unprofessionally by throwing your
temper tantrums. If you want to waste everyone's time, then feel free to
monitor my messages and reply. Your comments will fall on deaf ears. In
this day and age, you can contact a company by phone, mail, fax, or
online. I choose to conduct my business with INOVAtronics here and then I
have to be saddled with the likes of you telling me what you consider
proper business etiquette. Any problems I've had with INOVAtronics are
simply none of your business. Don't you have anything better to do with
your time?
What facts are you missing? How about that I've left messages for
Martin on a few past occasions, and he's failed to respond at all. He
still hasn't responded to my last message. How about that Martin said an
interim update of Dir Opus was mailed to me on a certain date a short
while ago and it NEVER arrived. Then talk about bad advice. You basically
<continued>
Dom,
I agree with most of what you write, BUT:
-> What better way to make that
-> complaint than right here online where everyone can see it and where
-> INOVAtronics can also publically respond?
moving down one page…
-> Any problems I've had with INOVAtronics are simply none of your
-> business.
Pardon me? Now how does that add up? ;^)
Tom / Amiga Imagineer from Switzerland with AutoPilot engaged
Thomas,
What I was saying is that everyone can monitor INOVAtronic's response
to my complaint since it was a public message. However, it was none of his
business to tell me that I had no right to leave a public complaint.
Get it? 😎
Dom Fontana
<– Sent from New York via AutoPilot –>
Dom,
Just one thing. Have you ever thought what this message board would be
like if every member took several screens to complain each time they were
unhappy with some program, hardware, or other vendor? It is true that you
have the right – but would you want to read this board if every one of us
did the same thing you did? I think that is what people are asking you.
—Betty
Betty,
> "I think that is what 'people' are asking you." <
Excuse me! "People" are not asking me. It's only been ONE person; Mark
Manes. I left one message to Martin Murray (which he still hasn't
responded to), Mark is the only one who said something, and then another
user left Mark a message saying he agreed with me.
I also don't think it's right that you question how I use this forum. I
would welcome it if people voiced their opinions when they weren't happy
with something. As a matter of fact, I consider the open exchange with
vendors the "raison d'etre" of this Forum.
Also, I don't leave messages everytime I'm unhappy with something.
You're falsely assuming that any messages I have left here represent all
the times I've been satisfied with a product or service. That hasn't been
the case. Many times I have not left a message here.
Also, if this board were cluttered with complaint messages from
customers, that would probably mean that the vendors here weren't doing a
good job. The solution would be for the vendors to get their act together
and not for the customers to suppress their complaints.
My message to INOVAtronics was NOT addressed to ALL. It was a direct
message to the company wherein I asked a few questions about my upgrade.
It wasn't a knock against the company, but just a way to receive some
answers. If INOVAtronics did bill me 2-1/2 weeks before they shipped my
upgrade, I see nothing wrong with them having to explain publically why
they did that.
Dom Fontana
<– Sent from New York via AutoPilot –>
Dominick,
I am curious, what words from Invotronics would make you happy on the
issue of your billing? Would you like Martin to publicly apologize?
Would you like him to refund your money? Just what *is* your point?
On your flame to Betty, here is a clue for you. When you put your words
in a public forum they are to be responded too by the public. It doesn't
matter a whit whether you "want" the responses. If you do not want
"public response" you can use email. That is exactly why email exists. I
believe you only want messages from those who agree. I also think you
just want to stir up trouble and make, in this case, Invotronics "look"
bad.
You seem to have this idea that this forum (which is paid for by the
vendor) is placed here for you to do anything you wish. It is sorta like
going over to someone's house after being invited and complain about the
drinks they serve. It is not nice. It is not welcome, and has nothing to
do with what the forum was put here for. It is for "technical" support,
at least that is my view. I'll bet anything that Invotronics has a
customer service line that would be pleased to help you with your
problems. I'll wager though that is not good enough for you, it is more
fun to publicly humiliate the company here in public, and pretend you are
performing a customer service.
I do not speak for Invotronics, other than being a rather happy customer,
but they did just as I would do if you attempted to publicly flog me. I
would ignore you.
Perhaps that should be my policy concerning you. Nah, you'd like that too
much. 🙂
-mark=
The "evil" Amiga Dealer
Dominick, after reading all the stuff between you, Mark, Betty, etc; I
just felt I had to respond. (character flaw 🙂
While I seem to have missed your original message, I personally don't have
any problems with what you've been saying. Makes sense to me. Obviously
Innovatronics didn't meet your standards of service, and you posted a
complaint here in their forum about it. Why do they have this forum
unless they want feedback, positive and negative? (I know that they have
received a lot of positive feedback here as well, having participated in
this area for years now)
I know that Martin is pretty busy now, and can certainly sympathize with
him for not being able to get to every user on CIS. (for instance,
apparently they never signed me up for the auto-upgrade club, even though
I did send in the required notices (twice, once for CanDo; once for Opus).
I mentioned that to Martin here and he said he'd check. I told him to
forget it; I wasn't pissed off, I just figured it was easier for me to
call and re-register.)
The point being that at least he responded to me. It sure is aggravating
when you have a problem, and can't even get a response, much less
satisfaction. I bet the majority of flames I see on CIS are about lack of
response on customer service, whether it be CIS, phone, mail, whatever…
(deservedly so; a company should at least respond to customer
communications, I think?)
Personally I like Innovatronics a lot, and have no complaints about their
service. I'd recommend them (and have) to lots of folks. I gather you
like their products too, else you wouldn't be complaining about not
getting them quickly 🙂
Betty questioned what the forum would be like if everyone posted a
complaint about products…. I admire Betty a lot, but disagree with her
on this. If complaints (and praise) were freely offered, and vendors
responded, then we'd all be better off (softwarewise). Black Belt's forum
seems to be a good model for this. I'd bet 1/2 of the features of IM are
<continued>
from user suggestions/complains about prior versions. Only occasionally
does Ben get *&%^$'d off about users 🙂
Anyway, for what it's worth…. ttfn –jp–seattle–
Dom,
I'm getting a bit tired of this also. This is a public area, if you did
not want responses from other people you should have sent private Email to
Inovatronics.
Dennis ….on AutoPilot
advise Martin to ignore me and have him tell me to call customer service.
That would be the worst thing he could do. He should get all the details
behind the scenes and then respond to me online. Did INOVAtronics bill me
before shipping the product? If so, then admit it, give an explanation
why, extend their apologies, give me the assurance it won't happen again,
and we'll be done with the matter. If they didn't bill me before shipping
and there's some other explanation involved, then Martin should state it
here publically. That's how the matter should be handled.
Dom Fontana
<– Sent from New York via AutoPilot –>
Dom,
What can I say? I disagree with your charactization of me. I disagree
with your methods. I disagree completely.
I think you have missed my point entirely. You claimed that I supported
TTR–that was not the case. I supported their right to remain in
business.
Finally, since you have chosen to discuss your personal business matters
in public–be prepared for public comment.
Thanks.
-mark=
Fellows, as I write this, it's after midnight – and I haven't been on for
about a week. I couldn't imagine why there were so many messages on the
forum – now I know why.
I found this argument interesting – for about the first three screens –
but it just seems to go on and on. I have a thirteen-year-old who just has
to have the last word. She'd probably go on yapping for weeks if someone
else would yap with her. I'm wondering how long this is going to go on.
Will you still be on topic when Opus 5.0 is released?
I vaguely remember the TTL thing – that was long, too.
C'mon, guys, give it a rest!
…..Nancy
Running out of gas with AP in Edmonton.
Sorry about the crooked disk label. The disk duplicating service can make
mistakes from time to time. For the rest of your comments, please see my
earlier message.
Martin
– via Whap!
Thank you.
Dom Fontana
<– Sent from New York via AutoPilot –>
Dom,
Think yourself lucky, I signed up for the DOpus auto upgrade club the day
I received the paperwork, returned the form by fax and never heard another
word. Same goes for the CanDo upgrade – no response. I even have a message
from Martin saying he would look into it…
I have decided that anyone not in the US isn't allowed to be a member and
Inova couldn't be bothered to tell me. This is the only reason I can think
that they would ignore potential sales.
I'm feeling pretty fed up with Inova at the moment.
Andrew.
Andrew,
Sorry to hear of your troubles. I'm in the U.S., and I had problems.
Also, there was an interim upgrade before 4.0, which I never received.
When I found out about it here, Martin said he would send it to me for
free. It was a small upgrade that fixed a bug I had told INOVAtronics
about. I waited a few weeks and didn't receive it. I then left Martin a
few messages, which he never responded to. When I finally cornered him, he
told me the upgrade had been sent out and he told me the date it was sent
to me. The upgrade NEVER arrived.
INOVAtronics has some good software, but they don't know how to conduct
business properly.
Dom Fontana
<– Sent from New York via AutoPilot –>
Dominick, I don't remember that I failed to respond to any messages to me,
but it is possible. Between May 21 and some date in late June I was
without a modem as I was relocating to Germany. The person from our
company who was supposed to be handling this forum did not get in here very
mcuh at all, so I could have missed a lot of messages in that time.
Anyway, I am sorry that you never received the single disk update to 3.41.
Did you pay anything for this? If so, we can refund it.
I hope you continue to find the new Opus useful.
Martin
– via Whap!
Martin,
No, there was no charge to me for the Dir Opus 3.41 upgrade, which
never arrived, since it had fixed a bug that I had reported. I was afraid
the same thing was going to happen with my 4.0 upgrade. It's a moot point
now since I did receive 4.0. Thanks for the refund offer anyway.
Dom Fontana
<– Sent from New York via AutoPilot –>
Andrew,
I am running out European office and we have only this week received an
inventory of Opus upgrades from the U.S. to send to European customers. We
will start sending those out to Auto Upgrade Club Members next week, and
the credit card charge will be going through at the same time.
I am still setting things up over here, but please know that there was no
earlier opportunity to ship to you, and at least you have not been charged
before your upgrade is shipped out!
Martin
– via Whap!