This is an archive of CompuServe forum messages from 1985 to 1995, as saved in transcripts by John Foust.
Search Results (136 messages)
Steve, Hopefully we can get you down to two someday. Sincerely, Martine Carlson Okna Technical Support
Zack, You can contact our sales department at 201-909-8600 to upgrade to version 4.1a. We aren't shipping version 4.1b, so you would have to download and install that after you received 4.1a. Everything in the problem file was fixed in the patch, so you don't have to worry about those.…
Victor, I think you'll still have to exit the calendar before midnight with 4.1b. Some people have been able to leave it on overnight, and some continue to have problems. Oh, I forgot to mention in my last message that I passed on your delete clone suggestion. Sincerely, Martine Carlson…
Victor, There isn't a definite mail date yet. The Calendar is self cleaning. The Address Book, however, doesn't really delete an entry from the database unless you use File Doctor to pack it. Since there isn't an undo feature, this makes the data somewhat recoverable if it's a "life and…
David, That window only appears the very first time you enter a record. To change your page name order, you have to retype it on the page itself. Make sure you don't have Quick Search enabled, or it won't let you edit page information. Sincerely, Martine Carlson Okna Technical Support
Pete, You can download 4.1b from the forum. It's a free update, so you don't have to pay us a cent. Sincerely, Martine Carlson Okna Technical Support
Tim, Charlie gave you the right answer. Run File Doctor with all four options selected. Sincerely, Martine Carlson Okna Technical Support
Bill, You don't need to redownload patch 1. I just changed the description on CompuServe, so I had to re-upload it. On the Dialer, go to File/Setup/Dialer and make sure Dial 1 is checked. If it is, click on the Reset button, then the Hard button to do a Hard…
Ed, Good luck. Sincerely, Martine Carlson Okna Technical Support
Peggy, The records that aren't printing are probably clones. You can check by selecting one and going to Edit/Record Options. There will be a check next to "Clone." Cloned records don't print, since if you print your entire Address Book you would get two copies of the same record. Sincerely,…
Ken, I'll pass your suggestion on. Sincerely, Martine Carlson Okna Technical Support
Doug, Gary suggested exactly the same thing I would. I'll pass on your suggestion. Sincerely, Martine Carlson Okna Technical Support
Bill, Thanks for the information. From what I've heard, you're the first. Congratulations. Sincerely, Martine Carlson Okna Technical Support
Kenneth, Reinstall your older version of DeskTop Set and import it from that version. Once you have the information, you can run the 4.1b install to update again. Sincerely, Martine Carlson Okna Technical Support
Steve, We'll have a disk version as soon as all the patches are done. Sincerely, Martine Carlson Okna Technical Support
When do you get the insufficient memory messages? Is it during the install program or when you try to click on an icon? We don't have a company presence on AOL, but the update files are available in the Windows forum. Could you please e-mail your phone number so I…
Kenneth, There aren't any instructions in the manual. If WinFax is installed, when you open the Address Book it searches for WinFax and creates the necessary link. Then DeskTop Set will appear in WinFax as a WinFax phone book, and is used in a similar fashion. Sincerely, Martine Carlson Okna…
Ken, There was something in the programming logic that required changing past events as well as the future. Sincerely, Martine Carlson Okna Technical Support
Ken, We don't have a disk version yet, so for the next month 4.1b is available on CompuServe and America OnLine only. If you want, you can request disks when they are available. Since it is a free update, we ask that you send your original install disk along with…
Herb, The Calendar is designed with a five-year date range to keep recurring events from going wild and taking up your entire hard drive. What you can do is create a new calendar file, which will have a range of 1995-1999. That should take you to the end of the…
Rich, Could you send me a copy of your Calendar file? I could give it to the programmers so they can see what's happening and hopefully find a solution. Sincerely, Martine Carlson Okna Technical Support
Gary, Sorry, don't have any magic strings for Supra and Canada. Try contacting Supra to see if they can get it working in Terminal. Sincerely, Martine Carlson Okna Technical Support
Barry, I sent them to the programmers so they could see what is happening to work on a fix. Sincerely, Martine Carlson Okna Technical Support
#70284-
#Vot do VShare?
Message #70432
Miriam, Go to the File Manager and see if you can start the programs by double-clicking on their files names. You might want to contact Microsoft and make sure vshare.386 is functional, because unless you have WFW 3.11 I'm not sure whether it will work. If you take share.exe out…
Wayne, Dean recommended downloading the patch because each patch will successively build on the previous one. Therefore, when patch two comes out you won't be able to install it successfully unless you have patch one. If you're using the direct Casio download, it won't export topics. The Casio link only…
Howard, Which version of WinWord are you using? You might want to try running the Macro install again just to make sure errors didn't occur the first time. Sincerely, Martine Carlson Okna Technical Support
Steven, I put your comments on the wish list. Sincerely, Martine Carlson Okna Technical Support
Neal, We still have patches coming. Our programmers are working exclusively on 4.1b until all the features work correctly. I don't know if uploading the schedule will return or not. Sincerely, Martine Carlson Okna Technical Support
Steve, You might want to experiment with the other response. I didn't think there was a way at all to send a line return. Sincerely, Martine Carlson Okna Technical Support
Roy, Custom fields don't appear in the View Window. It's a popular suggestion, so I wouldn't be too surprised to see it in a future version. When printing records, if you type the field names in the template they will print. There's no way to make DeskTop Set insert them…
Michael, Those problems will still be there in 4.1b. It sounds like everyone should also have there own local data directory, and in addition shared files should be stored on a network location. That way everybody has their own alarms and reminders, everyone gets the last book or calendar they…
Brook, You can download 4.1b from the forum here. Sincerely, Martine Carlson Okna Technical Support
Brook, I'm sorry about the delayed response time to your message. Tracy has left Okna, and since your message was addressed to her it was almost overlooked. If you enter residence information by first double-clicking on a line, there is a bug that will lose that information. If you first…
Pete, The backup program doesn't make those two directories on its own, so make sure that it's a DTS backup and not a Microsoft. If it is, where Backup says "Restore from drive" you must enter the full path of the backup files; either a:\desktop or a:\deskapp. Sincerely, Martine Carlson…
Jim, DeskTop Set directs the print driver to send combo folder information to your video driver, which calculates the graphical information and sends it back. It's probably a conflict between your video and print driver. Try selecting a video and/or print driver provided by Microsoft. Sincerely, Martine Carlson Okna Technical…
Ken, Tracy decided it was time to move on, so she resigned from Okna. We all miss her a great deal. Sincerely, Martine Carlson Okna Technical Support
Ed, Home notes don't word wrap when you print them. In order to print them as several lines, you might have to take out some other template information. Address Book will only print 256 characters per record, or 6-7 lines, whichever comes first. Sincerely, Martine Carlson Okna Technical Support
Florian, It sounds like the phonelog.btr file got corrupted. The easiest solution is to restore a backup. If you don't have a backup, either export or print the phone log information out so you have a record. Then exit the Phone Log and go to the Windows File Manager. Rename…
John, This is handled in 4.1b. Go to File/Setup/Toll list, then click on the Help button to see how it works. Sincerely, Martine Carlson Okna Technical Support
Mike, Enter the 1+4digits in the extension field of the record, then under File/Setup/Dialer make sure "Dial extension" is checked. Then, when you dial that person, as soon as the greeting is played press the "Talk" button. The modem won't be disconnected, and the ext. number will appear in the…
Bob, You can try archiving your notes file and creating a new one, to see if the file itself is causing the problem. Exit Address Book and go to the Windows File Manager. In the \desktop directory, rename notes.btr to notes.old. Then reopen Address Book and try entering a few…
Larry, The best thing to do is to keep frequent backups. That way, if your notes get out of whack you can always restore. There is a design flaw in the link between the calendar event database file and the to do note database file that causes things to scramble…
Miriam, He meant ctl3dv2.dll. Sincerely, Martine Carlson Okna Technical Support
Kenneth, Which version of DeskTop Set are you running? In version 4.0 to 4.1a, CSV is the third option on the list. In 4.1b, it is included with ASCII; however, there is a bug in 4.1b's import program that hasn't been fixed yet so it won't import text files. Sincerely,…
James, Doesn't look like you're doing anything wrong. Thanks for the information. Sincerely, Martine Carlson Okna Technical Support
John, There's a file in the Okna library called forms.fmt that has a few Franklin layouts. Sincerely, Martine Carlson Okna Technical Support
Steve, The problem seems to be with CompuServe's download protocol. If you download a text file and then a compressed binary file in the same pass, the binary file gets corrupted. There's a patch available now that will fix printing problems. Sincerely, Martine Carlson Okna Technical Support
Tony, I've responded to you on e-mail about this. Sincerely, Martine Carlson Okna Technical Support
Harvey, There is now a patch on CompuServe that will fix printing problems. Sincerely, Martine Carlson Okna Technical Support
Dave, There is now a patch on CompuServe that will fix the printing problem. Sincerely, Martine Carlson Okna Technical Support
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