This is an archive of CompuServe forum messages from 1985 to 1995, as saved in transcripts by John Foust.
Search Results (49 messages)
Peter, please ignore the second reply regarding lowering your resolution and number of colors. I didn't see your answer to my reply until just now. I will keep working on a solution to your problem. Thanks for your continued support and patience. Karin Gall Nautilus Technical Support
Peter, GPFs indicate an incompatibility between your video card driver and ToolBook. Are you running in a high number of colors? If so, try lowering them to 256 or lowering the resolution to 640×480 or 800×600. Also, have you updated your video card drivers lately? If not, you might want…
Hi Linda! QuickTime for Windows movies are very new to the marketplace. A few subscribers have reported intermittent problems with the sound volume automatically rising to the maximum. We have passed this onto Apple so that the problem can be resolved at a future time. As far as Media Player…
John, the June issue was shipped a little late. You should receive it anytime now. I apologize for the inconvenience. Thanks for your patience and your continued support. Karin Gall Nautilus Technical Support
Hi Peter. The problem you are experiencing is caused by a conflict between ToolBook, Windows, and the video card drivers. If an application performs correctly with one driver but doesn't with another, it is highly likely that the problem is with the driver. Have you updated the drivers recently? We…
Morey, Please advise what kind of video card and sound card you have and the date and time stamp of the drivers. Also, please advise the CPU and clock speed of your computer, the amount of RAM, and what kind of CD ROM. General Protection faults usually indicate an incompatibility…
Steve, the June issue was delayed. You should receive it any time. We are sorry for the inconvenience and promise to be on time in the future. Thank you for your support of Nautilus. We value your patronage. Karin Gall Nautilus Technical Support
I will pass your suggestion regarding multiple copies of onto our development staff. If you have other problems, please let me know. Thanks for your support of Nautilus. Karin Gall Nautilus Technical Support
Hi there! Thanks for your message on CompuServe. You said in one of your messages to Ron Wodaski that you had a full copy of ToolBook. It sounds as if you are having ToolBook conflict errors. First you need to make sure all versions of Toolbook have the same date…
Hi Linda. Volume 3-6 of Nautilus was not mailed on time because of a delay in receiving the printed graphics that accompany the disc. You should receive the disc sometime this week. We are sorry for the delay. We appreciate your support and patience. Thank you very much. Karin Gall…
Hi Paul! Volume 3-6 of Nautilus was mailed out late last week. The mailing was a few days late because the graphics that accompanied the disc were not received on time. We are very sorry for the inconvenience. You should receive the disc sometime this week. Thanks for your patience…
Hi Sander! The June Nautilus disc, Volume 3-6, was sent out approximately a week late. The graphics that accompany the disc were not printed on time so the disc could not be sent out on the correct date. The disc was mailed late last week and you should receive it…
#51267-
General Protection Fault
Message #51722
Thanks for sending your message on CompuServe. The problem you are experiencing is caused by a conflict between ToolBook, Windows, and the video card drivers. If an application performs correctly with one driver but doesn't with another, it is highly likely that the problem is with the driver. Have you…
Hazael, I have forwarded a copy of your message to our Customer Service Department for research. They will reply directly to you on CompuServe. We are sorry for the delay and will do everything possible to get this straightened out at once. Thank you for your patience and your interest…
Hi Daniel! The problem you are experiencing in regard to a General Protection Fault is caused by a conflict between ToolBook, Windows, and the video card drivers. If an application performs correctly with one driver but doesn't with another, it is highly likely that the problem is with the driver.…
Hi Paul. Glad to hear you received your June issue. Thanks for your patience. We are sorry for the delay and any inconvenience. Our June issue was delayed because the graphics that accompany the disc weren't printed on time. Thanks for bearing with us. We appreciate your continued support. Karin…
Thanks for sending your message on CompuServe. I am checking with our Mac editor regarding the Sushi and Info-Mac sections and will have an answer for you the beginning of next week. As for the June disc, it has been shipped. You will receive your Nautilus disc within approximately 10…
Thank you for your CompuServe message regarding your Nautilus Mac Vol. 4-5 issue. The June issue was slightly delayed because of packaging problems. We will get back on track starting with the July issue. We apologize for any inconvenience that this may have caused. We are working diligently to avoid…
Thanks for sending your message on CompuServe. To answer your question, no it is not normal for your Master Charge to clear in April and that you have not received a disc yet. Your message has been forwarded to your Customer Service Department for research. We will reply to you…
Thank you for contacting us on CompuServe. Your questions regarding past issues have been referred to our Customer Service Department. They will contact you shortly. Thank you very much for your support of Nautilus. Regards, Karin Gall Nautilus Technical Support
The ship date of the June Nautilus edition, Volume 4-6 was slightly delayed due to technical reasons. The May disc was shipped some time ago. Please contact us via CompuServe or through the Link feature of the Nautilus disc if you haven't received your May edition of Nautilus. There were…
#47464-
New user
Message #47934
Hi there! Thanks for your message. If you're having problems playing CD Audio Tracks from the disc: Verify the version of the MSCDEX driver to be at least 2.2 or later. If recently installed or upgraded to Windows 3.1, the MCI CD-Audio Driver, MCICDA.DRV, was not automatically installed. You will…
Hi Calvin, I am glad everything is working now. Thanks for the information. I am sure it will be helpful to other users. Kate Rowland Nautilus Tech Support
Hi Paul. I'm glad to hear you are ready to subscribe. I'm sure you'll find it worth it. However, I will have to check with Customer Service on the policies of backstarting a subscription. I will let you know. Kate Rowland Nautilus Technical Support
Hi Paul Jack is correct. However, as the saying goes "Third times a charm". You can find a completely workable copy of the Macmillan Dictionary demo on the Feb. issue. Vol, 3-2 of Nautilus. SOrry for the inconvenience. Kate Rowland Nautilus Tech Support
This would be funny if weren't so frustrating. I can't believe the Macmillan demo isn't working properly… again! I'll have to check with Kate Rowland (Nautilus Tech Support) and/or Steve Luper (Nautilus Editor), but there may be a simple fix (like copying a DLL or something like that to your…
Paul — I'm glad to hear the solution worked for you. Could you do me the favor of letting me know how "well" that works. I've never talked to anyone running a CDROM application across a network and I'm very curious as to the performance issues. I would suspect the…
Peter — I'm glad it worked. BTW, you must be a real "rock" with a name like 'Peter Simon' … Margo Riedel Nautilus
Guy — Please feel free to vent all the steam you want! It's actually quite informative in many ways for the Team here. As much as it pains to say, we do make mistakes and misjudgements – but only once in awhile !! Hearing from "real" subscribers is a great…
99.9999% of the time (I won't admit to 100%, but it's never failed yet) the problem you are describing is solved with an updated video driver. Don't ask me why, but if there's a problem in someone's video driver, Nautilus will find it. Unfortunate, but solve-able… Margo Riedel Nautilus
Hi Dennis, We have seen an increase in Linking problems. We upgraded the Startup and Linker on January issue, Vol. 3-1. Try Linking after you have upgraded with Vol. 3-1. Let me know if you still have difficulties. Thanks Kate Rowland Nautilus Tech Support
Guy — Thanks for your comments. I'll pass them on to the editorial team. Regarding the Director files… I'd have to go check the specifics of that disk, but, in general I'd say that often content that it is submitted to Nautilus is published "as is" – the Nautilus team…
Peter Actually, you *can* bypass the drive-letter check. Try this. 1. Open NAUTILUS Startup. 2. Now, hold down the Control key down while exiting (choosing Exit from the System menu or using Alt-F4)… yes, I know, real intuitive. But it was a back end trick I added for a "just…
Phil — From the thread I've been reading, this seems to be getting a bit too complicated. Let me add my .02 worth and see if it helps you any. Here goes: Let's assume you have an MPC machine. Don't let this throw you, this only means that you've got…
Hi Hilary. I checked with Customer Service. Your order was processed on 12/29/92. You first disc should arrive later this week. Your first issue is Vol. 3-1. I am sure you will enjoy it. Let me know if you do not receive it by next week. Kate Rowland Nautilus Technical…
Hi Jeff. I checked with Patrice and she did receive your photos. She said they are great. Thanks for sending them. Kate Rowland Nautilus Technical Support
Dave, You can also send your renewal via the Nautilus Link. Kate Rowland Nautilus Technical Support
Hi Hilary. I will check with Customer Service to verify your order. Chances are your first disc is the January Vol. 3-1 issue. It should arrive sometime this week. The PC/windows version are set to arrive the 3rd full week of each month. I will double check and get back…
Gosh – awfully thoughtful of you to want to brighten up my life… I look forward to meeting this "invasion"… I think. Margo Riedel Nautilus PS – Is there any *particular reason* I should "watch ou for Paul"…?
LINK Problems
Message #36910
Hi Sander, Vol. 3-1 contains a new version of Link that should eliminate the problems you have been experiencing with it terminating during send. You should receive Vol. 3-1 within the next week. Let us know how the Link works for you on that issue. Talk to you soon Kate
Hi Kerry, We would be more than happy to send you a replacment disc for the damaged one. However, you will need to return the disc to Customer Service and a replacement will be sent. The address is as follows: Nautilus Customer Service 7001 Discovery Blvd. Dublin, OH 43017 USA
Ted — Unfortunately, on Vol 2-13, there was a problem with the setup.inf file that directs the setup program where to find all its files. You can get around it by simply copying the VFWSETUP directory to a directory on your hard disk or a floppy and naming that directory…
Cheryl — Unfortunately, on Vol 2-13, there was a problem with the setup.inf file that directs the setup program where to find all its files. You can get around it by simply copying the VFWSETUP directory to a directory on your hard disk or a floppy and naming that directory…
Mike — This is strange indeed! I haven't heard of any problems regarding any of the multimedia files (MID, WAV or AVI). Here's some of the standard things I'm gonna have to ask you: 1. Can you be a bit more specific about what you were doing (ie, opening XXX.WAV…
–> Beta AVI driver You mean for capturing video? I assume you know that the AVI runtime driver is already available (and on the disc in VFWSETUP directory)… Or possibly, is this a runtime driver that takes special advantage of your card…? Interesting stuff, as always! Margo (thanks, I like…
Bob — There are two things to check. First, open one of the files you're describing. Then, choose Print Setup from the File menu. What is the page orientation? Landscape or Portrait (it should be portrait). I don't know how that gets set, but it happened to me once and…
Bruce — There is indeed a Macintosh version of Nautilus – and yes, that's the platform that Nautilus started on over two years ago! Margo Riedel Nautilus
Kevin — I'm glad to see that you got some pointers in the right direction. As Ron mentioned, 99.99% of the time the problem you describe is the result of bugs in the video driver. I truly hate to "pass the buck" as it were, but honest, that's (usually) the…
You can reach Nautilus at: 800/637-3472 voice 614/761-4110 FAX and, as Rich pointed out, there is the direct number. Margo Riedel Nautilus